While we all wait and watch numerous economic indicators (my favorites are easily found in the WSJ) to see if the US economy, and possibly others, will head into recession, here's a thought - just a simple thought - on what you can do if/when you get the call to pull back on your ECM spending. Turn you attention now to understanding your organization's business context. I'm not referring to business requirements - most of you have business requirements related to your ECM endeavors. Instead, I'm referring to discovering how your business people and business processes work with and use content, not simply how they manage it.
By James Kobielus, Boris Evelson, Paul Hamerman, Rob Karel, Kyle McNabb, Craig Le Clair, Colin Teubner, Merv Adrian, and Connie Moore
Simplicity is bliss, but complexity has the upper hand in many enterprise information and knowledge management (I&KM) environments.
To keep a lid on runaway complexity, enterprise I&KM professionals often limit their strategic solution vendors and professional services partners to a chosen few. Typically, strategic vendors are those that can offer the widest range of best-of-breed I&KM solutions. Sourcing from a core group of solution providers also allows enterprise IT staff to obtain better licensing terms, reduce maintenance costs, and tighten cross-product and platform integration across diverse solution components.
On January 16, 2008, Oracle announced it has entered into an agreement to acquire Captovation, a provider of document capture solutions. With Captovation, Oracle extends its solution for ECM for transactional content by adding a strong capture solution. The acquisition is expected to close by February 2008. Captovation already has joint customers with Oracle/Stellent and had actually partnered with Optica even prior to Stellent's acquisition. In this sense the acquisition is not surprising. "Oracle Capture" will be the new product brand.
For Oracle customers, it makes a more complete ECM solution, one that can address paper capture for invoice processing for ERP applications or more convincingly incorporate unstructured content for Siebel. For Captovation customers it means increased R&D, investment protection, and access to Oracle's global support and services.
HP’s plans to acquire Exstream combined with EMC’s intent to buy Document Sciences demonstrates that output management for transactional content is becoming critical to many large organizations. But how do you rationalize these two acquisitions? First let’s look at EMC. They add to their consistently improving transactional content assets. Whether it involves invoice processing, account notices and policies for insurance, or new account opening, DOM gives EMC more complete support of the document lifecycle. More to the point, Forrester’s predicted growth in Interactive DOM is very important for the major ECM players. Interactive DOM makes more use of ECM then Structured applications that are essentially batch processes with little human involvement. Interactive applications need human-centric business process management to help author, store, version, and manage content dynamically. EMC can now link their broad ECM platform to Document Sciences for this emerging area.