IT Must Lead Legal To The eDiscovery Promised Land

by Barry Murphy.

I recently co-presented at a workshop on eDiscovery.  Before I spoke about what enterprises are doing about exploding discovery costs and the fragmented solutions landscape, a very experienced corporate general counsel spoke to the IT-heavy audience.  The theme of his presentation was "help a lawyer today."  That's right CIOs and IT project managers - your legal team is not going to tell you how to handle eDiscovery.  You are going to be responsible for effeciently and defensibly collecting information in response to regulatory and legal requests.  In fact, legal is relying on your expertise in technologies to better manage information.

The moral of the story is that IT must take the leadership role in creating a formal, cross-functional team and process for managing eDiscovery.  Don't fret - here's a few cheat sheets to get you started:

A list of the vendors to consider in any solution (http://www.forrester.com/rb/vpc/catalog.jsp?catalogID=24)

And the questions to ask those vendors (http://www.forrester.com/Research/Document/0,7211,40824,00.html)

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Microsoft Surface: A User Experience Designed For People

by Erica Driver

At the end of May, Microsoft announced a project called Microsoft Surface. Microsoft Surface is a new, game-changing computing interface: a 30-inch display table that individuals or small groups can gather around and use collaboratively. Ms_sc_collab_photo_app The user interacts with Surface using natural hand gestures, touch, and physical objects placed on the surface. Here's a photo courtesy of Microsoft, but photos don't do Surface justice so check out the demo on Microsoft's Web site.

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Use Real Metrics To Assess Value Of Collaboration

by Erica Driver

When trying to establish metrics for the success of your collaboration strategy or software implementation, use measures of real business value, not false indicators.

False Indicators

  • Number of items in a discussion thread
  • Number of community members
  • Megabytes of unstructured content in a site
  • How many times you get in front of decision makers to present -- and the responses you receive
  • Number of ideas entered into an idea tracking system
  • Repeat users on a site (e.g., team workspace, wiki, blog, community)
  • Number of site visits

Problems With False Indicators

  • Can be manipulated for positive results
  • Not valued by business stakeholders
  • Ideas don't automatically translate into business value
  • Use of a software tool does not mean it is producing results -- it could be nothing more than a productivity sinkhole
  • Time a user spends on a site may indicate an affinity but does not mean the content on the site is influencing the reader to create higher value

Measures Of True Business Value

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Collaboration Platforms And Information Workplace Platforms

by Erica Driver.

We’ve had clients ask us recently — in fact we sometimes ask ourselves — “What’s the difference between a collaboration platform and an Information Workplace platform? Here goes:

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Microsoft Enters MDM Market!. . .Almost. . . Sort Of. . .

by Rob Karel.

Microsoft today announced the acquisition of Stratature — a small software company focused on the analytical side of master data management (MDM). This is a positive development for siloed Microsoft platform customers, but is an underwhelming announcement for information and knowledge management professionals looking for Microsoft to step up and recognize their need to support heterogeneous enterprise information environments where Microsoft only represents one piece of a larger puzzle.

Stratature’s +EDM product is data domain-agnostic, meaning it does not specialize on any specific data domain like Customer or Product, but what +EDM covers in breadth of data domains it lacks in depth of capabilities. +EDM focuses on the analytical side of MDM, providing business views of information primarily through version-controlled hierarchy management and dimensional modeling capabilities. Although Microsoft has not disclosed when the acquired technology will be available, they have stated that they expect it to support its Business Intelligence, SharePoint, PerformancePoint, and Microsoft Dynamics’ ERP and CRM customers. +EDM is built on a Microsoft technology platform so integration shouldn’t be overly complex.

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Have You Ever Been Ninged?

by Connie Moore.

A couple of months ago I was Ninged. I opened my email first thing in the morning and there it was . . . an invitation from Mike “Early Bird” Gilpin to participate in a workgroup discussion about dynamic business apps (more on that in a future post). Now Mike is a colleague of mine at Forrester and I tremendously respect his knowledge and experience and intellect. So, of course, I immediately and enthusiastically responded "Yes!"  Not only that, I immediately invited every analyst in my team and some other colleagues to join us.

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Print 2.0

by Craig Le Clair.

I expect to see consumer products jumping on the Web 2.0 bandwagon soon. "Butter 2.0" perhaps — to make your family dinner more of a conversation. This week I am at HP's annual imaging and printing conference. They unveiled "Print 2.0" — HP's strategy for making printing relevant as content moves from the desktop to the Web. This is how HP intends to capture a significant share of the 53 trillion digital pages forecasted for 2010.

The three key areas of focus are to make it easier to print from Web sites, such as blogs and travel sites; extend the companies digital content creation (think Snapfish and Logoworks), across consumers and business; and deliver lower cost and higher speed digital printing platforms. Making the Web more print friendly is a great idea, and HP is teaming with the right crowd such as ViaMichelin, a map provider in Europe.

Are you happy with how your online map is printed today? Six Apart, Ltd., creator of the blogging platform Movable Type, is even better. HP is beta testing a blog-printing widget that will let you pick and choose the posts you want to print. With over 100,000 blogs  created each day, there must be something worth printing.

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