eLearning Can—and Should—Have Many Homes

by Claire Schooley.

Making the decision of where to place elearning within a company’s organizational structure is often a challenge. Clients have asked me about this a lot in the past few months. Some may say, “Well, that’s easy, it belongs in HR,” Maybe, but not necessarily. I have seen eLearning find homes in five different areas of the business:

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RSA Highlights

It's the end of a long week out in rainy San Francisco at the RSA Conference, but it's been a great trip. I met tons of people, attended lots of sessions, and learned about new vendors' products. My highlights in no particular order:

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Trends at this year's RSA

Hi everyone. This post is from Chenxi Wang, your new security analyst :-). I've been with Forrester for an entire week! I polled a few senior folks in the industry to get their opinion on this year's top trends at RSA. Here is the feedback (it was difficult to derive consensus, so I compiled the top four responses.) They are listed in the Letterman fashion, from #4 to #1, [Drum rolls...]: 

#4: A raft of identity management solutions brings a renewed focus on identity management. Federated identity will continue to languish.

#3:  There will be lots of services plays (be they software as a service, MSSP, or proserv of various sorts).

#2. Everything will be about endpoint security, particularly mobile devices. However, there are a lot of impending mergers and acquisitions. Also, this year we should see aggressively priced imported components from Asia that create price pressure.

And the #1 trend in RSA 2007 is...

#1: There are a lot of conversations on risk management but little consensus on what RM really means.

People who participated in this poll:

Becky Bace: Venture consultant, Trident Capital

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Spilled Latte Leads To OpenOffice.org Experiment

by Erica Driver.

On Friday morning I ventured out in the newly-fallen snow for my morning latte. The tree branches were heavy with wet snow. It was gorgeous. But promptly after settling in at my desk I miscalculated the length of my arm and spilled about 12 oz. of coffee and milk all over my laptop. Little red lights blinked a few times and my screen went dark. That was it. Done. Gone. Dead.

I got on the horn with Forrester's top-notch IT group and I had a new laptop at my doorstep in about 24 hours. Forrester IT rocks. But I'm not here to bemoan my clumsiness or sing kudos to our help desk. I'm here to tell you what happened when I took over my husband's laptop for the remainder of the day. He doesn't have Microsoft Office installed on his machine; he uses OpenOffice.org 2.1.

I had no choice -- I gave it a shot. I was able to get some of my tasks done, but not all. And the learning curve was not insignificant. For example:

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The Emerging Content Architect Role

by Kyle McNabb.

We’ve interviewed a number of enterprises over the past few months to understand what makes their Web operations tick. We want to understand how Web teams are organized, what key roles they have, and what lessons learned they can share with others. Our findings will be published later in Q1 2007, but we’ve found one particular important role that we believe every enterprise should pay close attention to – the content architect.

Most enterprises have content locked away in channel specific silos such as the corporate Web site, email campaign management systems, the call center, and in some cases direct mail (print) channels. Each channel’s often supported by its own operation – people, process, and technology. The end result? Customer confusion as they receive inconsistent, often different information from the enterprise depending on what channel they work with. For example, a customer may go see a campaign (content) on a self-service site, but when they call the call-center to find out more information, the call center hasn’t been informed of the campaign and can’t answer.

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Computerworld on Vista

I read this article from Computerworld by Scot Finnie this morning about Vista. It's an interesting discussion of his belief of Microsoft's priorities with Vista (avoiding negative publicity, and enterprise customer focus). I think he makes a lot of great points but there's one area that I do think he's giving Microsoft the short stick. I quote:

Now that Vista has shipped and my review work is finished, I'll admit it: I turn off UAC on my machines. But here's the most important point: I've never even looked to find the off button for a similar feature on the Macintosh. Why? Because Apple smartly reserved the prompts for the most dangerous things, not everything.

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Five things you didn't know about: Jen Albornoz Mulligan

One of our fabulous RAs Alissa Dill suggested that I should follow in the steps of the Forrester Marketing Blog and do a "Five things you don't know about me" post. What you probably already know is that I'm a researcher on the security and risk management team focusing on privacy, server operating system security, RFID security and web application firewalls.

I'd also like to mention some of my upcoming traveling.I will be at the RSA conference next week in San Fran if you'd like to meet, and I also plan to attend the IAPP Privacy conference in DC in the first week of March. Feel free to drop me a line jmulligan@forrester.com.

On to the five things you don't know about me:

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