Next month Forrester will publish research focusing on the role the customer plays in security planning. Customer attitudes are changing, and companies need to recognize these changes or risk losing customers. These changes put enormous attention on the CISO and the security team. But CISOs should also look at this as a big opportunity for CISOs to move from the back office to the front office. Security incidents, managed well, can actually enhance customer perceptions of a company; managed poorly, they can be devastating. If customers lose trust in a company because of the way the business handles personal data and privacy, they will easily take their business elsewhere. Sales will fall, stock prices will follow, and the CISO will be accountable. CISOs need to improve their security program by focusing on the company’s true customers – the ones that create revenue – clarifying and speeding communications and implementing customer-focused security controls. Look for it next month!
In this age of the customer, there is nothing more important than the effective and safe operation of the global financial system. Trillions of dollars move around the world because of a well-oiled financial services system. Most consumers take our financial services system for granted. They get paid, have the money direct deposited into their account, pay bills, use their ATM card to get cash, and put family valuables in the safety deposit box. The consumer’s assumption is that their cash, investments and valuables are safe.
Symantec’s 2014 CyberWar Games set out to prove or disprove how correct are these assumptions. Symantec’s cyberwar event is the brainchild of Samir Kapuria, a Symantec vice president within the Information Security Group. Symantec structures the event as a series of playoff events. Teams form and compete, earning points for creating and discovering exploits. Out of this process, the ten best teams travel to Symantec’s Mountain View, California headquarters to compete in the finals.