DELETE. It's a button we hit every single day. But normally, we are comforted by the fact that if we need to get something back that we accidentally deleted, backup software can save the day. But what happens when you delete data within a SaaS application? In some cases it is as simple as pulling up the virtual trash can and retrieving it. Sometimes, however, its not so simple. While the majority of the enterprise-grade SaaS offerings have robust methodologies for backing up and restoring data to protect against data loss or disaster, they may or may not make this technology available to you as the user. In cases where data is deleted accidentally or maliciously, tied to the account of departing employees, wiped out by rogue applications or lost during a migration, the vendor may or may not work with you to retrieve data from its backups.
How well do you know your SaaS provider's SLAs for retrieving data? Chances are, this isn't something you've spent much time thinking about. In a recent report, we dug through the backup and restore policies of dozens of SaaS vendors and found the results extremely variable. Some vendors will help restore data, but only for a hefty fee, others will take no part in assisting you with restoring data, and the vast majority, simple don't disclose their policies. Here are excerpts from several SaaS provider's restore policies that we found particularly interesting: