Disaster Recovery Service Providers Demystified

In a world where failure and downtime are no longer an option, resiliency is an increasingly critical priority. In fact, it was the no. 3 overall infrastructure priority moving into 2014. But how do we become more resilient organizations? Many companies feel that they do not have the required in-house expertise to run their entire DR programs--in fact, according to our latest Forrester/DRJ study, 42% of companies use some sort of outsourced DR service.

But how do you select a DR service provider partner? Forrester undertook this task with an update of our Traditional Disaster Recovery Service Provider Wave, and our first ever Disaster Recovery-As-A-Service Provider Wave evaluations. Vendors evaluated in this report represent today's top DR service providers vendors -- Axcient; Barracuda Networks; CenturyLink Technology Solutions; CSC; EVault; HP; IBM; iland; nScaled; Persistent Systems; Phoenix; Quorum; Recovery Point Systems; SunGard; and Verizon Terremark. What we found was a tight race, and a DRaaS market in which:

  • iland and SunGard lead the pack. Two vendors stand apart in this evaluation: iland and SunGard both excel in their current offering and their strategies. Both offer very flexible solutions that cover the entire resiliency spectrum and allow users to pick from an array of standardized offerings to ensure that their needs are met.
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