As outlined in Technology Management In The Age Of The Customer, the age of the customer will fundamentally change how app-dev groups operate and interact with business leaders. This post is intended to open a discussion around the likely changes that the age of the customer will bring in the next few to several years — a reasonable planning window. I’ve seen a fair amount of change in this industry. As background, my tenure in the IT industry dates back to 1982, when at the tender age of 25, I left the Cambridge Institue for Computer Programming with a full head of hair and a fire in my belly to do great (programming) things. My first job as a batch programmer for the Massachusetts Department of Public Health lasted long enough to land my next job at Boston University, where I wrote batch and online Natural/Adabas code for a few years. In 1985, I joined Cullinet Software in Westwood, Mass. to develop commercial ERP applications in ADSO/IDMS (before the “ERP” acronym even existed). Online, fully integrated manufacturing, HR, and financial apps based on a network DBMS — it was cutting-edge technology at the time, as were the IBM PCs that began gracing our desktops circa 1987. Ironically, today my iPhone has more power than these early XT machines.