Technology improvements are lowering the infrastructure and price barriers to using videoconferencing, making it available to more people and generating new applications. Employees want desktop videoconferencing because they don’t have to get up and go somewhere, reserve a room, ask for permission, deal with chargebacks, or ask for help to use it. Based on rapid adoption over the past three years we anticipate that within the next three years more than half of information workers will use desktop videoconferencing at least occasionally for work.
There are four major categories of solutions: consumer applications, unified communications (UC) clients, video pure plays, and webconferencing.
Webconferencing is an important, multipurpose technology used by a quarter of information workers, half of which use it for work every day. It is a mature technology, with several vendors' products making it into the Leaders category of our evaluation. The Forrester Wave™ report updates our previous evaluation of the market and includes 11 products:
Adobe Connect, AT&T Connect, Cisco WebEx, Citrix GoToMeeting, FuzeBox FuzeMeeting, IBM Sametime*, IBM SmartCloud Meetings, InterCall Unified Meeting, Microsoft Lync, PGi GlobalMeet, and Saba Meeting.