Funny question. The answer seems so obvious, right? True that when it comes to tangible stuff with clear intrinsic attributes which are, well, easy to value. Gold goes for $1,390 as of 3:16 pm Eastern time today, and we all know why. It's a commodity, a scarce one at that, and gold here, same as gold where you are. Obvious.
But what about intangible stuff? How valuable is fame, how valuable is professional success, leadership, or maybe a strategy? Well, we also know that depends on who is doing the buying and why, which means that value is in the eye of the beholder, just like beauty. So putting a price on some things is tricky. How much were you looking to pay for that success? And maybe price is not really an issue when a strategy for turning around your $15b company is the goal and its your head if that strategy does not work in the next 18 months, so that will cost you $6m, few questions asked.
So why am I asking such a simple question?
In our research with business and IT executives we ask them simple questions, like what's valuable to them, and they are quite clear. And their answers tend toward the intangibles versus the tangibles. For example, when we ask, "What would you consider to be a valuable meeting with a vendor salesperson?" the number one reply is "The salesperson clearly shows they understand my business issues and can clearly articulate to me how to solve them." That's an intangible value forged in the cauldron of empathy, credibility, expertise, experience. Also obvious, but perhaps not so easy to deliver.
Funny question, until you think about it a bit more. With all the focus on the changed buyer who finds online or from peers much of what she needs to make a decision, on just about everything, including what to buy, why do we still have salespeople on the payroll?
Because your customers require them.
Funny answer, until you think about it a bit more.
Work with me here. If your company is in the business of converting assets, like a patent, or skilled craftspeople, or molten metal, or a process you understand well, into something of potential value to others, that is step one. Next, you have to communicate that value to other people so they can decide to get some, or not. To do that, you have people crafting all sorts of messages about your value; some of those messages you send out to the world online, some in traditional ads, others on blogs, some into communities, maybe a book, and those messages are the simpler ones. Simpler because these are messages the target recipient must be able to decode, absorb, and assimilate unaided into his or her personal value equation. Does the value I perceive exceed the cost and is the risk to realizing that value manageable and acceptable? "I like what I hear and read about this iPhone well enough, the cost seems worth it, and I think I can figure out how to make it work." Like that.
Then there are more complex messages, to go with more involved decisions, for stuff, the value of which you created to solve more involved problems than retrieving and sending texts or booking a table for dinner.
This is our final post to the Tech Marketing (TM) role blog, but we are not going away! We have consolidated the number of professional roles you can choose as your home page at Forrester.com, but we have not reduced the scope of challenges we can help you solve to be successful in your job. Posts from analysts whose research you find valuable will still appear on their individual blogs, as well as the role blogs with which their ongoing work is now associated.
The analysts who were aligned to the Tech Marketing role are now aligned to one of two other roles.
Sales Enablement: At Forrester, we work with leaders taking action across marketing, sales, channel, and other functions to orchestrate a higher return on the spending and activity that their companies invest in growing B2B revenues. To them, Sales Enablement (SE) means both revenue enablement and salesperson enablement. Given the broad scope of our clients’ professional challenges, current Tech Marketing analysts Lori Wizdo, Peter O’Neill, Tim Harmon, and Jon Silber have joined the SE role team because their research and advice about optimizing your investments in leads and the end-to-end lead management process and optimizing channel and partner routes to market all maps to the SE Role definition and scope. You will find their posts, both past and future, at the SE role blog.