In 1898 there was the first international urban planning conference in New York. This conference was the first of its kind as it looked to address the challenges of the world’s fast growing cities. It’s hard to contemplate today but the main topic on the attendees’ lips was ---horse dung! That’s right, the concern was that in 50 years time cities such as London would ‘disappear’ due to nine feet of manure being generated by the horses used to transport people around the city. Well, we all know that did not happen and I am happily sitting in the comfort of Forrester’s London office –dung free. Our savior was the automobile and experts did not account for this technological innovation.
Ok, John, so what has this got to do with the future of I&O executive skills?
“If you are in the tech business, you need to be willing and able to change”
This statement was made by Michael P Gregoire, CA Technologies’ (CA) new CEO and it pretty much summed up the vibe at CA World 13 this week. I have to admit, as I sat with my fellow Forrester colleagues, Eveline Oehrlich, Courtney Bartlett, Peter O’Neill and Glenn O’Donnell, waiting for the opening keynote I had thoughts in my head of the CA of old. These were formed during my time as an enterprise management consultant in which I saw CA make numerous, good acquisitions but struggle to keep their promises of integration and simplicity – two key ingredients for good enterprise management solutions. To be fair, this has not just been a problem for CA though, as many of the other large solution providers in this space have tripped over the same hurdles.
But, times are changing and the IT Management market is experiencing a renaissance with innovative new solutions that aim to accelerate I&O professionals adoption of Business Service Management (BSM). BSM until now has been a utopian dream but with the increased complexity of IT, from a people, process and technology perspective, means that this now has to become a reality for enterprise IT organizations. Encouragingly, some solution providers in this space are rising to the challenge and judging by the vision and energy portrayed by CA execs over the course of CA World 13 – CA could end up being one of the front-runners of the pack.