SharePoint Enters Its Awkward Teenage Years

Rob Koplowitz and I collaborated on this research. Forrester clients can access the full report here. The research uses data from Forrester’s August 2012 Global SharePoint Usage Online Survey to analyze the current and likely future state of SharePoint adoption in enterprises. Selected results from the survey are available here.

Microsoft SharePoint is the centerpiece of many enterprises’ collaboration and content strategies, but it isn’t clear to us that enterprises will continue to invest in SharePoint to provide a broad range of social, web content, and content delivery functions.

Our latest Global SharePoint Usage Online Survey (2012) suggests that customers struggle to adopt SharePoint’s full range of features, hurting the product’s long-term business value.  Many business managers (as opposed to IT managers) aren’t satisfied that SharePoint delivers good business value to their companies, citing uninspired user experiences, technical complexity, and other factors.

IT management is more satisfied with SharePoint than business management, and this satisfaction is driving aggressive adoption of new SharePoint releases. Plans to adopt the latest release (SharePoint 2013) are very strong.

In addition to challenging satisfaction levels with SharePoint among business managers, SharePoint faces three other barriers to its continued domination of enterprise collaboration and Intranet platforms:

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