Have you ever done an audit of the number of monitoring solutions that you have in your environment? If you haven’t you are probably thinking - Why should I? I suppose if you draw an analogy to checking your car engine then not many people do this anymore. We are comforted by the thought that modern technology means our cars just work, but the reality is that with moving parts, technology will still fail and so we should at least be checking the important components before a long journey. Similarly the IT monitoring solutions that we have in our environment are important to the overall health of IT and so should therefore be audited to make sure they are ‘working’.
If you have done an audit then this may have prompted a number of questions including:
Do I require monitoring or management solutions? The simple answer is that you require both. Good management solutions such as Application Performance Management (APM) are a combination of monitoring, configuration, analysis and automation components. So monitoring is essential to any management solution. Be very careful when buying a management solution that it covers your requirements in these areas and don't believe the marketing hype. Simply, be aware of marchitecture!
The word 'transformation' is probably one of the most overused words in business and IT. I put my hands up and confess that in the past, as an enterprise management consultant, I have tagged IT management solution projects as 'transformations' as it just sounds so much sexier than the word 'change' or 'implementation'. Come on, you have to agree it does, doesn't it? But my call to you today is to help Forrester to eradicate the abuse of this word during 2013.
How can I help? We are currently working on The I&O Practice Playbook at Forrester which looks to address the I&O organisation of the future in terms of its people, process, technology and culture. Before I go on any further, I am going to say that in order to get to this 'future', I&O organisations really do need to go through true 'transformation' which can be defined as:
A major shift in people, processes, technology and culture. An example is an IT organization which wants to transform to be more customer-centric. The vision to be customer-centric will potentially require a change to people (skills, recruitment etc), process (structure, activities, measurement etc) technology (end-user, infrastructure etc) and culture (fostering customer-centricity).
Yesterday I had the pleasure of attending Dell’s Technology Camp in Amsterdam. It was a full on day starting at 7.30am and I finally got back home at 11pm but it was a fascinating event. Dell is currently heavily in the news and various sources are reporting that over the coming weekend they are likely to go private. Going from public back to private is not an easy decision to take and Microsoft’s reported interest in Dell certainly makes this situation all the more interesting. This will be a big change and I am sure will be subject of detailed analysis and commentary next week.
For now, I would rather concentrate on an interesting conversation that I had with Sam Greenblatt, Chief Architect for Dell’s Enterprise solutions group. Sam needs no introduction as his career and successes are very impressive. As many of you may know, before Dell, he worked for HP as their CTO for webOS but he has also worked with Steve Jobs and many of the other founders of the modern IT market. As an Analyst, I am lucky that I get to speak with many senior executives and so I thought I would record this session for you. I apologize if the sound quality is not crystal clear but I am no Bill Talbott (famous Hollywood sound engineer) and we actually had to do this recording standing up in a kitchen area as the venue was one big open space. I was also fairly refrained in my questioning so as I could share the content a bit quicker with you.
It’s 15 minutes in length and here are the questions I asked:
(1) So what’s your role at Dell?
(2) What does success look like in this role?
(3) What would you say are three key strengths for Dell?
(4) What is the main challenge that Dell faces today?