In our new report "Mix Art And Science For Marketing Success," we introduce a new model: The Marketing RaDaR. This model (which serves as an update to our previous 'interactive brand ecosystem' model) is designed to help you build marketing programs and strategies that support your customers all the way through the customer life cycle — and is based on data we've collected about which channels they use at each step of the customer journey.
Poor Elias St Elmo Lewis. When he first described the sales funnel more than a hundred years ago, he was trying to map the path a single customer took to a single purchase. Little did he know how badly we’d one day abuse his model. In recent years some marketers have tried to weld ‘loyalty’ or ‘advocacy’ onto the bottom of the funnel, others have tried to ‘flip’ the funnel, and many have longed to bury the funnel entirely — all in an effort to find a model that better reflects the ongoing relationships between companies and their customers.
I followed along as Facebook made its 'big announcement' today, and found myself torn. I think that Facebook Graph Search is:
Really important. It's important because it makes Facebook a more usable and useful site. Facebook's current on-site search tool is pretty terrible -- it's almost impossible to find the people you're looking for, or any content that was posted more than a few days ago. If Facebook can help you find stuff on its site more easily then that's good both for users and for Facebook. I suspect Facebook will spend an increasing amount of its time simply upgrading existing features; now the growth in total Facebook users has slowed significantly, this type of basic upkeep will be crucial in making the site as useful as possible for the users who are already there. This type of work is boring, but it's vital -- like paying the phone bill, or fixing the leak in your roof.
But not really a big deal. I've no doubt that parsing a trillion connections between a billion users is an immense challenge. And based on today's demonstration it looks like Facebook's engineers have solved that challenge pretty elegantly. But it's still just site search. The big news isn't that Facebook has fixed its search tool; the big news is that it didn't do this long ago. In fact, Facebook should be more embarrassed that its current search engine was so bad for so long than proud that its next search engine looks pretty good. For it to trumpet Graph Search as big news just looks silly. This is the kind of stuff basic, grown-up online businesses get right every day, without any fanfare. Again, like paying the phone bill, or fixing the leak in your roof.