We're just about to the end of 2012 (and according to the Mayan calendar, the end of time) so I figured it was about the right time to put together some thoughts on the year.
Let's start with Enterprise Social, which continues to mature. It was the first thing I was assigned to cover when I came to Forrester six years ago and it's been a great ride so far. Enterprise Social is at that stage of development where we remain hopeful, but in the cool gray of the morning we must admit to having concerns. It's a bit like a teenager that has always been a good, albeit quirky kid, that is now getting into a bit of trouble. Just a stage? A lot of licenses have been sold but adoption remains a challenge for many. Certainly, the promises of E2.0 we were envisioning six years ago have been elusive for most. That said, the patterns are emerging that indicate success can be found. Funny thing, success is aligned with good old business value. Who'd have guessed? As is often the case, the closer you get to revenue the greater the chance for success. Mobile sales people lead in terms of demand for social solutions because better access to content, expertise and collective action drives sales which drive better performance reviews and compensation. Will the rest of the enterprise follow? Well, that's the $64 question.