Business Technology Governance — An Update On Our Research

Craig Symons and I are undertaking an initiative to refurbish Forrester's research content on business technology (BT) governance. Here's an update:

Since we launched this initiative in September 2012 with the report “The Future Of Business Technology Governance," we have added two more documents to our collection. The first, “The What And How Of Decision-Making,” discusses the types of outcomes BT governance needs to deliver and the activities producing these outcomes. The second document, “The Who Of Business Technology Decision-Making,” overviews the structures, roles, and responsibilities that make the governance outcomes and activities happen.

We plan to add more research and organize it around the six building blocks illustrated in the following figure:

The assumption underlying the entire collection is that BT governance is IT governance done well — a process that builds consensus among business stakeholders on how to effectively evaluate, prioritize, direct, and track technology investments for optimal business results.

Based on the research done so far, we believe that BT governance requires strong CIOs who are able to master the art and science of building three reinforcing capabilities:

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