Which of the following Function - Role name combinations do you prefer for your service desk?

Customer Experience Management - Customer Experience Manager
43% (9 votes)
Service Expert Center - Service Expert
5% (1 vote)
Service Delivery Center - Service Expert
5% (1 vote)
Business Productivity Team - Business Productivity Expert
5% (1 vote)
Customer Contact Center - Customer Contact Expert
10% (2 votes)
We don't need to change the name
14% (3 votes)
Other (Please enter you suggestion in the comments below)
19% (4 votes)
Total votes: 21

The New Identity Of The Service Desk

Service support functions have many names. Some of them are called a help desk, and others have moved on to be a service desk. But there is more out there to tackle! Is your service desk ready for a new identity? I am a huge fan of the IT support organization, as they help us when we need them . . . but to call them a help desk or a service desk . . . Really? Think about all the things we want and need them to do for us — I think this important function should get a new name!

Here are some new functional names that we (Forrester) came up with. Please tell us which one you like! Or tell us a name you like! As Victor Hugo said, “The future has many names: For the weak, it means the unattainable. For the fearful, it means the unknown. For the courageous, it means opportunity.” Looking forward to hear from you.