Windows Phone 8 - What Does It Mean For eCommerce Professionals?

I attended the Windows Phone media event in San Francisco today. The filter I put on was, "What does this mean for the eBusiness professional?" VERY few of the executives we have surveyed are building experiences or applications for the Windows platform today (and yes, you could argue that in part that is because they knew Windows Phone 8 was coming and wouldn't be backwards-compatible, but, honestly, mostly it is because there are so few Windows phones in the US relative to Android and iOS). Only 21% of the executives we surveyed a year ago were using Windows with another 27% planning to do so (see this report). 

There is a lot of talk - mostly at a high level - about how you have to define different experiences for iOS and Android because expectations are different, consumers use the devices differently, etc. The most interesting aspect of the Windows Phone 8 event today was the "live" tiles. I have seen similar in the past with Nokia devices - streaming Facebook updates, news, etc. to "live" tiles on my home screen.

What I haven't seen yet is a good use case for "live tiles" for eBusiness professionals. Everyone is chatting about push-based notifications - they are contextual, they deep-link into the application, they drive usage of the application, etc. These "live" tiles with streaming content or media could be even more interesting. Microsoft today showed examples with Groupon and other discount/deal providers. As a bank, you don't want to display someone's balance. As an insurance provider, you don't want to post "a bill is due" or "we're not paying out your claim." You might want to post content around hurricanes and the potential danger. Retailers and travel companies can post deals. 

Read more

Mobile Efforts Are Starved For Funding

Forrester just released a new report, “The State Of Mobile Technology Adoption.” The report will allow eBusiness professionals to benchmark their annual spending, mobile services, and approach to building mobile services among their peers in North America and Europe.

One of the biggest takeaways from the research is that eBusiness professionals lack the funding they need to build mobile services, integrate mobile services with their back-end infrastructure, and build out teams with the right skills in-house. Consider that:

·         56% of eBusiness professionals spend less than $500K annually on their mobile services.

·         Only 24% spend more than $1M – the base level for a good native application and mobile website.

From a technology standpoint:

·         40% are building applications in-house, with 12% licensing a platform to do so.

·         62% are building mobile websites in-house, with 46% relying on their IT team directly.

·         68% have native applications – far more than are using hybrid applications (most of the budgets would have to be here to fund these efforts).

Read more