Regardless of what our minds conjure up when we think of airline travel, one thing we can readily observe is that while the weather, the experience of the flight crew, the mechanical condition of the aircraft, and the destination of the flight are all variables, the system of getting an aircraft from one place to another, in one piece, is extraordinarily reliable. Herb Kelleher of Southwest Airlines once joked that the airline business is the only place where the capital assets travel at 500 miles per hour.
Every commercial flight starts with a flight plan, a flight crew, an aircraft, and a destination. The dispatcher creates the plan based on the expected conditions for the flight, the limitations of the pilot and passengers, and the capabilities of the aircraft. Time is built into the plan to climb to cruise altitude and to descend again to reach the destination safely. How much fuel will be required is built into the plan and pumped into the tanks. Every activity is done to achieve a singular purpose: getting the aircraft and its passengers safely to the destination, and everyone involved knows where the destination is. Aviation is a study in viable systems design.
How strange it seems then, that thousands of IT projects begin every day, but more than one-third of them crash enroute. Why? I would argue that it's because there is seldom a clear destination in mind, a rational plan to get there, or a viable system approach in place to execute the plan. Most of the time, the destination and the means to get there are only vague estimates, and the elements of the strategy are rooted in hope.
Chances are that you have employees using Apple Macs at your firm today, and they’re doing this without the support and guidance of the infrastructure and operations (I&O) organization. IT consumerization has put an end to the days of one operating system (OS) to support. For I&O pros, this change carries new concerns about security, potential information loss, and unexpected support needs, to name a few. Forrester has found that IT organizations struggle in building a support and management strategy for Macs that works.
Fortunately, there are many firms who have blazed the trails and figured out how to support both employee-owned and company-owned Macs for their employees, and we've assembled our findings in the latest document on managing Macs. Hint: Leave the Windows PC management tools and techniques in the toolbox. It’s easy to understand why I&O professionals sometimes apply the same techniques and tools they are familiar with in the Windows world for managing Macs, but the reality is that they are different animals, and what is a best practice for one is irrelevant for the other — and can even cripple worker productivity.
End User Computing is at the Root of the VMware Family Tree
Examine the roots of the VMware family tree, and End User Computing is the longest root of 'em all. It's where it all began, back in 1999 with a cool little product that let me run Windows on top of Linux. It was like magic for software customer demos of complex enterprise apps. I could royally screw up a demo environment an hour before a demo for a $15M deal by adding just one field to the screen that the customer demanded to see, but instead of soiling my underwear in a panic, I could go back to my most recently saved state of less than an hour before. Brilliant! It was a tool for me to be more effective in my job. Hold that thought.
So with this heritage in mind and a general respect for VMware's products honed over the past 15 years of growth and change, and fantastic tools for I&O professionals to manage virtualized environments with, I was delighted to see End User Computing be the focus of general session demos and breakout sessions. I was looking forward to learning more about Wanova Mirage to see if it could help on the employee freedom and personal innovation front. Those of you following this space know what I think of what I like to call Soviet Bloc Virtual Desktop Infrastructures.
Virtuosity as the Root of Innovation and the Dangers of Hosted VDI