TechnoPolitics Podcast: Government Website User Experience Design

The US federal government maintains a mind-boggling 1,200+ websites. The user experience design varies widely from being totally fresh and inspired to like visiting a museum dedicated to 1998 website design. This range of design is not just true for the government but also for companies and organizations. Many firms have gone through one or more redesigns in the past few years. That is harder to do for the departments and agencies of the federal government because they are often handcuffed by budget cycles, contracting rules, information regulations, and lack of design talent.

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TechnoPolitics Podcast: The State Of Customer Analytics 2012

Forrester defines customer analytics as:

"The set of methods, tools, and technologies used to analyze customer data - where the goal is to inform customer acquisition and retention, enhance customer relationships, and drive customer profitability."

To better understand The State Of Customer Analytics 2012, Forrester analyst Srividya Sridharan surveyed 90 customer analytics professionals from around the world about their customer analytics practices. Among her findings:

  • 54% of respondents say managing and integrating data from multiple sources is the biggest inhibitor to performing more-advanced analytics.
  • 42% of respondents say they lack analytics resources.
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