Your company’s goals and objectives for customer experience in 2012.
How your organization manages customer experience on a daily basis.
The customer experience categories you plan to funnel budget into for 2012.
Once the survey closes in mid-December, we’ll analyze the data and write a summary report titled “The State Of Customer Experience, 2012.” We’ll send you a copy of that report when it publishes in January — even if you’re not a Forrester client.
Thanks in advance for helping with our research. This data will fuel not only this report but also much of our other research throughout the coming year.
(By the way, this survey is for customer experience professionals who are working to improve customer interactions with their own companies. Agency employees, technology vendors, and consultants should take a pass on this one. There will be surveys for you later in the year.)