The Agile Commerce Platform: Commerce as a Service will transform commerce technology

We are in a highly disruptive time in the world of commerce technology. Consumers are interacting in increasingly unique ways empowered with ubiquitous Internet connectivity with fun and easy to use interfaces and tools. Their expectations are impacting how companies market, manage their supply chains, organize, and measure the business. The needs of “the platform” seem to evolve from one week to the next. What we used to call eCommerce Platforms are now not only powering webistes, but also mobile sites, mobile apps, call centers, and in-store or in-branch interfaces that both customers and staff are using – sometimes together.

But there is an even more fundamental change about to occur – the agile commerce platform. The agile commerce platform will expose commerce as a service (CaaS) to support all touchpoints with customers. A services enabled platform which will enable eBusiness & Channel Strategy leaders to drive differentiation, respond to changing customer expectations, and enable creative business relationships to support business adaptation and facilitate growth*. Commerce solution providers from across the map are building CaaS solutions.

This is the topic of my latest report.

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Oracle Buys Endeca: What it means

 

The eCommerce technology landscape continues to be reshaped in 2011. This morning the music stopped, and Endeca was sitting in the laps of Oracle, as they announced it has acquired the search, CXM, and BI* solution provider. This acquisition is a strong signal of Oracle’s focus on commerce and is a key piece in a larger puzzle.

Why did Oracle buy Endeca?

·         CXM. When Oracle bought Fatwire they cited the emerging CXM trend. But there was one problem, what was going to pull that all together with a strong, well-attributed, rich index of content, customer, and transactional data? Question answered as Endeca will fit in very nicely as a complement to ATG, Seibel, and Fatwire as a CXM solution to drive personalized, dynamic, contextual experiences across consumer/client touchpoints.

·         B2B. Endeca may be known as a search and guided navigation solution for B2C commerce sites, but it has a particularly strong value proposition for B2B companies with large complex product assortments – such as manufacturers and distributors across many industries. This acquisition will strengthen Oracle’s value proposition in B2B opportunities. Some may argue that search has been largely commoditized by Solr, but in these applications that is not yet the case. (That is evidenced by the combined success hybris and Endeca were enjoying together up to this point.) This acquisition will strengthen the Siebel, Oracle ERP, and ATG B2B offerings all together.

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