How much of your IT operating and capital budget will go to UC related investments? I predict that spending by large distributed enterprises (defined as firms with 1,000 or more employees) on communications infrastructure and services will grow between 7% and 10% per year during the next three years. Moreover, there will be a gradual shift away from hardware to software, and wireless connectivity will account for MOST of the growth in communications services spending.
Momentum is building for broader UC adoption, and our Q1 2011 survey of 601 firms that have implemented or are piloting a UC solution showed that 55% of the respondents consider UC a top priority this year.
There are two BIG drivers of widespread UC adoption in large distributed organizations: Mobility and new business models (how UC technology and services are delivered). Mobility will become the “tail that wags the UC dog.” Why? Consider the management and usage cost efficiencies offered by fixed mobile convergence (FMC) technology — least-cost routing savings including reduced international calling and roaming charges, to name one.
Good news and bad: You — as a provisioner of technology to the business — will likely NOT be buying iPhones en masse to the resounding cheers of the business. However, given that the global media has induced any type-A tech consumers to lose sleep over the previous weeks and months leading up to today’s media announcement, SVM professionals can act now by:
Understanding the needs of various business user groups.
Working with EA and the business to develop emerging technology adoption guardrails.
Working with security and risk and infrastructure and operations colleagues to develop vendor risk assessments for non-IT provisioned vendors (ahem … Apple).
We looked at these steps in more detail in our upcoming report “Inquiry Spotlight: Enterprise Mobility Sourcing And Planning, 2010- H1, 2011.” BUT … we NEED your opinion too (and c’mon, it’s Apple; everyone has on opinion on this), so please weigh in on our discussion on our sourcing and vendor management community.