Today, Tibco Software — best known for its SOA integration, complex event processing, and business process management suite — announced its acquisition of Nimbus Partners, a privately held business process analysis vendor based in the United Kingdom. Nimbus Partners is smaller and less well known than the other more mature and full-featured BPA solutions, such as those from ARIS, Provision, and Mega. Nimbus, which employs more than 100 people, sold process discovery and authoring tools along with its homegrown methodology for quickly capturing and managing detailed information on business processes. Nimbus’ features and ease of use appealed mostly to process architects, process analysts, and business stakeholders that wanted an environment more robust than Microsoft Visio but not as technical — or requiring as much training — as other BPA environments.
Earlier this year, I was invited to participate in an internal debate across the Forrester team serving the business process professional role on “The Future of Business Process: Packaged Apps vs BPM.” Our key takeaway: Organizations need to move away from siloed views of the business process domain and develop a more holistic view of business processes across both packaged applications and BPM disciplines. In short, we agreed that business process pros should embrace “big process thinking,” as we’re beginning to call it, to deal with increasingly splintered and fragmented processes that span across packaged applications, BPM suites, on-premises solutions, cloud-based solutions, mobile platforms, and social environments.
Following this debate, key Forrester business process analysts embarked on new research to flesh out exactly how business processes — and the business process discipline — will need to evolve in the face of continuous disruption and competitive threats. Over the past three months, we interviewed firms with leading business transformation programs, industry thought leaders, and technology vendors to paint a picture of what business processes will look like in 2020. Based on these interviews, business process will evolve over the next decade to become: