With a big splash, we recently launched a significant idea and theme for eBusiness & Channel Strategy professionals for 2011 and beyond called agile commerce. In the report "Welcome To The Era Of Agile Commerce," we highlight how customers no longer interact with companies from a "channel" perspective; instead, they interact through touchpoints. As a result, eBusiness & Channel Strategy professionals have to leave their channel-oriented ways behind them and enter the era of agile commerce -- optimizing their people, processes, and technology to serve today's empowered, ever-connected customers across touchpoints.
Since its launch, we've received some excellent feedback from clients and thought-leaders, validating agile commerce. We've also interviewed three executives in our ongoing series about how agile commerce is affecting their clients and how they are positioning themselves to support the transition to agile commerce. Please continue to visit our community and our blog to share with us your perspective on how agile commerce is affecting your business. Do you see the signs of this disruption in your business? Is your organization evolving to sell and service customers seamlessly across touchpoints? What organizational models and technology decisions are you making to optimize your commerce efforts across touchpoints?
The barometer of success for today's eBusiness and channel strategy professionals is changing rapidly. The emergence of new connected devices, global and empowered customers, and the management of "traditional" channels all present difficult challenges.
How will customer behavior determine your evolving commerce strategy?
How should you optimize your people, process, and technology to serve today's empowered customers across touchpoints?
How should you apply social and mobile to drive commerce?
What approach should you employ for your commerce globalization and international expansion efforts?
What technology should you apply to best support commerce and service, drive revenue, and reduce costs?
Our team works to help you address these questions every day. Specifically, within our growing council of eBusiness and channel strategy professionals, our advisors manage relationships with eBusiness executives at top-tier firms to help them address these and other challenges. And based on our growth, we're looking for help. If you or someone you know is interested in becoming an advisor on our team, please consider the following open positions for which we are hiring: