The Mobile App Internet Wags The IT Dog: A Post For Content & Collaboration Professionals

Your workforce is mobile and loving it. They love it because they can get things done anywhere, anytime, on any device. You can almost see happy tails wagging as they check their email. But they haver no idea how disruptive mobile devices are to the IT status quo. Sure, mobile email is a small dog to train. But what about mobile business apps? That dog is bigger than a rhinoceros.

To keep your workforce loving your business applications as they go mobile, you will have to redesign the fundamental architecture for delivering apps. The architecture of Client-Server (and Browser-Server) is inadequate. You will need to build from an architecture of devices and services.  The mobile app Internet is that architecture: local apps (including HTML5 browsers) on smart mobile devices and cloud-hosted interactions and data.

My friend and colleague John McCarthy has written a seminal report for Forrester clients sizing the market for the mobile app Internet. In this report, he lays out the growth model for mobile apps (six drivers of growth), segments the market for mobile apps+services (mobile apps, application development, mobile management, and process reinvention), and sizes the total mobile apps+services market ($54.6B by 2015).

This is an important report. Everybody should read it. Here's my take on what it means for content and collaboration professionals:

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And Then There Were Three Cloud Email Giants

With Cisco's shuttering of Cisco Mail, multitenant cloud email is now (as my colleague Chris Voce called it) a battle royale between Microsoft, Google, and IBM, where the winner will have products, scale, sales channels, and big ecosystems of support.

I am not surprised that Cisco bailed on cloud email. All the signs were there:

  • The company overpaid for PostPath in the midst of a buying spree. PostPath (which made some folks a lot of money when it sold for $215M) was just one of 17 acquisitions Cisco made in 2007 and 2008. Clearly Cisco was feeling confident that it could buy its way into new markets. (And it did with WebEx.)
  • Cisco Mail was always to be released "any day now." It's fine to preannounce a product so that buyers know it's coming. But Cisco Mail never quite got shipped. The one reference customer never returned my phone calls.
  • Cisco's collaboration platform doesn't require email. Messaging is one of the four big boxes of collaboration stuff. (The others are conferencing, workspaces, and social technology.) Messaging in particular can be carved out and offered separately. Cisco doesn't need email. It has WebEx and video conferencing. (The jury's still out on presence, chat, video hosting, and social technology.)
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Windows Phone 7 Is Invited To The Mobile Dance By Nokia

Make no mistake about Nokia's global power. They are still the dominant handset maker globally. But Nokia somehow missed the shift to the handheld computers we call smartphones and tablets.

Make no mistake about Microsoft's tenacity. They will drop a cool billion to enter a market. But they have tried and tried and tried again to build an operating system that can work on the handheld computes we call smartphones and tablets.

Well, Windows Phone 7 (now where did the "7" come from?) is a good mobile OS, at least on smartphones. No idea whether it will work on tablets. (We know Windows 7 itself won't.)

And Nokia's smartphone platforms like the E7 are a decent piece of hardware.

Now that these two megaliths are partnering up, Microsoft's mobile OS has a chance for relevance. I and my colleagues have predicted and urged you, our enterprise customers, to focus on three mobile platforms: Apple's iOS, Google's Android, and RIM's QNX. Well, it's time to take a flier on Microsoft as well.

It's way too early to tell if this partnership will be successful or if anybody, particularly your US and European employees, will care about Nokia smartphones or tablets running Windows Phone 7. But if they nail the product experience. If they sign up the carriers. If they quickly roll out a good, competitively-priced tablet running the same Windows Phone OS. If they port Word and PowerPoint and OneNote and Excel and SharePoint Workspace to that tablet and phones. If they attract ISVs. If they attract independent developers. If they build a decent app store. If they sign up the mobile device management vendors. If they execute brilliantly. Then they could be relevant.

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"Day One" For IBM's Social Business Strategy: It's Business In The Empowered Era

I just got back from Lotusphere after waiting out the sixth blizzard of this "snowmaggedon" Boston winter. The venerable Notes developer and administrator conference received an injection of business relevance on Monday when Lotus GM Alistair Rennie announced IBM's Social Business strategy. The conference motto was "Get Social. Do Business." In a private conversation, Rennie called Monday "day one" for social business.

The importance of Rennie's announcement was reinforced by the IBM brand presence and by presentations from IBM senior vice president Mike Rhodin and IBM senior vice president of marketing and communications, Jon Iwata. I believe that for IBM, social business is a strategy on par with its e-business strategy in importance and transformational potential. This will be clearer to everybody once IBM's advertising and product engines get cranking.

As for us, well, we're an easy sell on the strategy's transformational potential because what IBM calls social business, we call Empowered, and we wrote a book about it. Here are some charts to help make the connections clear.

The first picture is a diagram that captures the technology dynamic of the empowered era and indicates the organizational response that will be required. In a nutshell, companies will need to respond to the demands and expectations of empowered customers by:

  • Empowering employees to respond to the needs of empowered customers. (This is what our book Empowered is about.)
  • Listening to the market conversation using social listening platforms. (That's the subject of our book, Groundswell.)
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