In 2011, IT Will Continue To Deploy Business Process Capabilities

It’s the end of the year — time to look back and reflect on what’s going to happen next in IT.

Since Forrester predicted the death of IT 10 years ago, most IT departments have undergone significant reorganizations, first to consolidate duplicate applications and platforms, then to become more services-focused, and now to increase IT’s business process orientation.

But there’s life in the old dog yet. As our 2010 survey of 141 business process professionals showed, only 21% of the executives driving business process improvements are CIOs or process professionals reporting to IT — meaning that despite good intentions, IT plays a limited role in business process initiatives.

Many experts see the deployment of business process centers of excellence (COEs) as a panacea to IT’s process orientation problem. Set up to provide business technology (BT) services across business units — such as enterprise resource planning (ERP), business process management (BPM), customer relationship management (CRM), and business intelligence (BI) — business process COEs play a crucial role in efficiently developing and broadcasting innovative process-oriented practices across the business units.

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