Recently I published a business service management (BSM) case study on AMERICAN SYSTEMS. If you're interested in BSM, I highly recommend reading through this report. Although there are many known business alignment success stories, AMERICAN SYSTEMS takes business alignment a step further by aligning IT elements in a way that truly supports its business goals. AMERICAN SYSTEMS sought to improve the delivery and quality of its services to the business, something they were able to accomplish by introducing ITIL and COBIT standards and deploying integrated data center management software. In all, they were able to gain situational awareness, preempt and respond to issues more efficiently, and better protect information assets.
I've outlined a few key highlights from this report below:
First off, AMERICAN SYSTEMS is a government IT innovator that provides engineering, technical, and managed services to government customers. In order to meet the needs of their clients' constant demand for new and better services, they decided to shift from a reactive to a proactive way of managing and operating.
When they set out to make changes they outlined several goals: