Live Streaming From Forrester Customer Experience Forum 2010 — Day Two

It’s Day 2 of Forrester’s Customer Experience Forum 2010, and I'm incredibly excited to see this morning’s opening speech by our own James McQuivey. He's going to demo Microsoft’s new interface that uses gestures and natural language commands with help from the company that built it, PrimeSense. You may have heard of this as Project Natal or Kinect — but hearing about it does not do the trick. You have to see it and then hear James’ take on what it means for e-tailers, financial planners, media companies . . . wow. Forgive me if I seem a little blown away, but I’ve been watching the rehearsals, and all I can say is that I have to have one of these! Check back throughout the day for more about this speech and others.

Today's Live Stream

8:30-8:35 a.m.
Day 2 Opening Remarks
Harley Manning
, Vice President, Research Director, Forrester

8:35-8:45 a.m.
What Our Ethnographic Research Tells Us About . . . You!

Victoria Bough
, Vice President, Practice Leader — Customer Experience & Customer Intelligence, Forrester

8:45-9:30 a.m.
How Radical New Interfaces Will Transform Consumer Product Experiences

James McQuivey, Ph.D.
, Vice President, Principal Analyst, Forrester

Sponsored by RightNow

Live Streaming From Forrester Customer Experience Forum 2010 — Day One

Welcome to all of you at Forrester’s second annual Customer Experience Forum in New York City! And to all of you who can’t be here — we’ll miss you. Sales for the event were so far beyond our goals and expectations that we are flat out amazed. There are about 900 people here from many industries, especially financial services. Attendees come from many professional roles: We’re seeing a good mix of people who work in marketing, eBusiness, customer intelligence, and customer experience (of course), including a strong contingent of senior managers and executives. So please keep checking in here for the latest updates and discussions around our theme of customer experience breakthroughs!

Today's Live Stream

8:30-8:50 a.m.
Welcome And Setting The Stage 
Harley Manning
, Vice President, Research Director, Forrester

8:50-9:35 a.m.
Engage Online Customers With Emotional Experience Design

Ron Rogowski
, Principal Analyst, Forrester

Sponsored by Rightnow

Entries For Forrester's Voice Of The Customer Awards 2010 — Wow!

We just finished judging the entries for Forrester's Voice of the Customer Awards 2010. Announcing the winners will have to wait until we’re onstage at the Customer Experience Forum in New York on June 29. But there is something I want to announce right now: I am really impressed by the entries! :-)

Because I was also a judge last year, I couldn’t help but notice some big changes from last year. Here they are in no particular order:

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