Apple's iPad Will Come Into The Enterprise Through The Consumer Door. Again.

Apple just announced its media tablet (we coined these things mobile media tablets in 2005 in private client conversations and ) amidst much excitement and surprisingly little secrecy. There wasn't much if anything in the announcement that the bloggers hadn't anticipated.

This product will appear in 60 days with WiFi and in 90 days unlocked with AT&T data plan for $629 and $29/month. It will catch on quickly as an employee-provisioned third device, particularly for Mobile Professionals, 28% of the workforce. IT will support it in many organizations. After all, it's just a big iPhone to them and already 20% of firms support them.

Most of the media coverage will discuss the impact on consumer markets. I'm going to talk about the impact on businesses and on information & knowledge management professionals, the IT executive responsible for making the workforce successful with technology.

Make no mistake, this is an attractive business tool. Laptops will be left at home.

One thing's for sure, Apple knows how to time the market. And the market it's timed this time around is an important one: information workers self-provisioning what they need rather than what their employers provide. We have called this trend Technology Populism(AKA consumerization of IT), and it's important enough that we're writing a book called Groundswell Heroes about how to harness it.

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IBM's Project Vulcan: A Blueprint For Business Inbox Next

I can't deny it. Gmail intrigues me. No, not the idea of Web-based email client. That's old hat. Rather, it's that Gmail gives me a box of tools that taken together are my personal command and control center. Everything I need to be connected, get to appointments, find a friend, stay in touch, locate stuff I need, and remain on task is in one spot.

It's convenient. It's my inbox next. It's my touchstone for personal communications.

But at work, I'm using an email client, an IM client, a calendar client, a task list client, a microblogging client, a browser client, and a bunch of other applications. Just getting from one to another gives me a headache.

So where's my business Gmail?

From where I'm sitting, that's the mission of Project Vulcan. Read Ed Brill's post for the official IBM description of the vision of a hyperlinked, rapidly-evolving, highly tailorable, multi-modal inbox. I've spoken with Alistair Rennie, Lotus's new GM, and Kevin Kavanaugh, VP and head of Notes & Domino, about this project.

My take is that Project Vulcan is nothing less than IBM's blueprint for the future of business messaging and collaboration. In particular, it will:

 

  • Build on Lotus's market and technology foundations.
  • Unify many kinds of communication media and apps into a single frame
  • Provide an anchor point for employees' information work day.
  • Use Web deployment to rapidly experiment and learn what works. (Yes, it's a code fork.)
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Why VMWare Bought Zimbra: It's The Seats, Stupid

Zimbra has been the sleeper cloud-based email provider for the enterprise. I've known about the Bechtel deal -- roughly 50,000 seats globally -- for some time, but couldn't talk about it. Though it's been a while since I've spoken to Ramesh May, he did share some important facts with me:

1. Zimbra's code base is open source, with a 20,000 active members in the community. The Zimbra code base runs on Linux. It can be downloaded to run on-premises and it also is the foundation of Zimbra's cloud email service.

2. Yahoo! Zimbra was selling an email seat for $28/mailbox/year for 50+ seats. We'll be interested to see how the pricing changes.

3. The company was working with the community on adding instant messaging, expanding widgets, and building an offline email client. We also saw some interesting mashup and document viewing features.

4. Back in April, the company had 130 employees, 600+ .edu customers, 44M mailboxes, and 60,000 customers.

So why hasn't Zimbra been bigger on the national stage selling its hosted (80% of seats) and on-premises (20% of seats) email and calendaring solution? Two reasons.

First, Yahoo! did not build a direct sales force that way Google and every other enterprise email provider did.

Second, because a lot of these seats are sold through service providers. Comcast and NTT Communications have been selling Zimbra seats. You may be running Zimbra and not even know it.

So now it becomes clearer why VMWare bought this massively successful email provider. 

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Cloud-Hosted Collaboration: Multi-Tenant Or Dedicated?

We just had another of our regular cloud research meetings at Forrester. In these meetings, we cut across our research organization to examine cloud computing from every angle.

Compared with even just a year ago, it's amazing how important and pervasive cloud computing analysis (as opposed to cloud computing guesswork) has become in our research calendar.

You can see the existing cloud/*aaS research here and our planned research here. As the meeting host, I mostly listen, probe, and take notes, but ocassionally I get to jump in with a thought.

To wit: We are often asked about whether cloud-based collaboration (email, team sites, instant messaging, Web conferencing, social computing, etc.) works best on multi-tenant, dedicated solutions, or both. The answer is both, but trending towards multi-tenant. Our clients are interested in both multi-tenant and single-tenant or dedicated cloud solutions -- as long as the price is right.

The future of cloud-based collaboration is clearly multi-tenant for two economic reasons:

1. Multi-tenant enables the fundamental economic benefits of a shared resource. We can see this in the price war going on in email right now -- a 50% price cut in the last 12 months with multi-tenant cloud email. The floor on email cost keeps dropping, fueled by the better economics of multi-tenant solutions and high capacity utilization.

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Announcing Forrester's Next Book, "Empowered"

[Updated 7-27-2010: We've finished the book, picked the final name, and said a lot about in other places (like here and here).]

Josh Bernoff and I have begun work on Forrester's next book to be published by Harvard Business Press on September 14th in the Fall:

Empowered: Unleash Your Employees, Energize Your Customers, Transform Your Business

Groundswell Heroes: Harnessing The Power Shift In Your Workplace And Marketplace

 

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