Podcast: Social Media Transforms Customer Service

Our latest featured podcast is Natalie Petouhoff's "Social Media Transforms Customer Service".

In this podcast, BP&A Senior Analyst Natalie Petouhoff reveals why it is important for customer service professionals to incorporate social media into the customer experience, and the impact of social media on customer service.a greater SOA focus.

 

 

 

 

 

We look forward to your questions and comments.

 

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