I just got on Twitter yesterday. My Twitter handle is “cmooreforrester”.Wow, what an experience.I had 54 followers in 24 hours, and now have 83 followers in 2 days.In honor of the occasion, I thought I would write the 50 things I know about BPM, in 140 characters or less for each entry.(OK, don’t hold me to the 140 character count; I didn’t count the actual sentence length.)Hope you enjoy it and get value from it.The 50 things I know about BPM:
Business process management is a discipline, not a technology.
The discipline is grounded in Lean thinking, continuous improvement, total quality management, and six sigma.
Last week my colleague, Clay Richardson and I got to spend a few hours talking about case management. In fact, we examined case management from just about every angle possible. The occasion? We were doing a video shoot for EMC at its studio in Hopkinton, Mass. It was a lot of fun because it's cool to do videos and the EMC folks were loads of fun to work with--plus I'm truly passionate about case management.
At this point, you are probably curious to know: what is case management? and what is a case?
We just learned yesterday that Ray Wang has decided to leave Forrester Research to join a small strategy consulting firm based in the San Francisco Bay area. Ray's last day with us will be August 19th.
Ray is one of the highest profile analysts in the industry--with a focus on ERP, order management, CDI and MDM. To many of us at Forrester he is also a colleague, collaborator and good friend. He is widely known for his unparalleled client service, driving work ethic and intensely competitive streak (in a good way) that led to numerous awards while at Forrester. We will miss him greatly.