April 2009

IBM'S Business Analytics and Optimization Service Comes to Market

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Recently, I was invited to attend an analyst briefing event at IBM's TJ Watson Research Center in Hawthorne, NY to hear about their new Business Analytics and Optimization service line.  The company is quite excited about this new service line, which they describe as one designed to use analytics to help companies “improve the speed and quality of business decisions.”  They cite some underlying drivers of demand – like the fact that many business leaders say they don’t have enough information to make business decisions, or that many business decisions are based on gut feel – as pointing to the fact that more customers will look to IBM for a quantitative, data-driven analysis of their business situation and options.

Overall, I was impressed.  I had a very nice lunch with Fred Balboni (the service line leader) in which, in addition to discussing his ambitious cycling regimen, he explained why the new service line is both important to the market, and consistent with IBMs existing capabilities.  The company claims that while the service line is new, they have been doing projects in this area for quite a while as part of their services work. 

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Constraints Stimulate Innovation

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Gene Leganza [Posted by Gene Leganza]

I recently attended a SIM luncheon where a panel of speakers addressed innovation in IT. The four panelists had completely different points of view and different experiences with pursuing innovation in their respective companies, but there were two points of intersection.

 

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Media Meltdown: The Death of Networks?

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Davidcard[Posted by David Card]

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Cablevision Throws Down The Broadband Gauntlet: 101 Mbps Downstream

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Yesterday, Cablevision announced the roll-out of its new Optimum Online Ultra broadband service, with speeds of 101 Mbps downstream/15 Mbps upstream for $99.95 without a bundle.  There is a lot to like about this announcement:

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Swine Flu? What It Means For IT Professionals

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Stephanie The US Center for Disease Control (CDC) has confirmed 64 cases of swine flu in the United States and as other countries including Canada (6), New Zealand (3), the United Kingdom (2), Israel (2), Spain (2), and now Germany have confirmed cases, the World Health Organization has raised the worldwide pandemic threat level to Phase 4. This means health officials have confirmed that the disease can spread person-to-person and has the potential to cause "community-level" outbreaks. The CDC recommends avoiding travel to Mexico and if you get sick, to stay home from work. Large numbers of employees out sick will impact the business (revenue) and cost your company a lot of money in productivity loss (you still pay employees their salary when they're out).

Stopping the spread of the disease and treating those infected is obviously a health issue, but the swine flu outbreak does have implications for IT professionals in both the short term and the long term. First, if you haven't done so already, you need find a copy of the bird flu business continuity plan (BCP) that your company developed in 2006 and call a walk through exercise immediately. And if your responsibility is IT disaster recovery and not necessarily business continuity, don't wait around for someone else to dust of the plan and call the exercise - this is too important to wait. Call your CIO, CISO, COO, and CEO and tell them it needs to be done now. There's a good chance that the plan is out of date and that it hasn't been exercised in a long time.

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News Analysis: SAP and SUGEN Make Progress on Enterprise Support

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Since SAP's announcement of its single tier Enterprise Support plan last July,
customers have continued to express dissatisfaction.   In response to
such complaints, the SAP User Group Executive Network (SUGEN) of 12 SAP
user groups and SAP have been engaging in discussions around the value
derived from this new offering.  This morning SAP and SUGEN announced
an agreement on three key areas of the Enterprise Support offering:

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News Analysis: SAP and SUGEN Make Progress on Enterprise Support

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Since SAP's announcement of its single tier Enterprise Support plan last July,
customers have continued to express dissatisfaction.   In response to
such complaints, the SAP User Group Executive Network (SUGEN) of 12 SAP
user groups and SAP have been engaging in discussions around the value
derived from this new offering.  This morning SAP and SUGEN announced
an agreement on three key areas of the Enterprise Support offering:

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News Analysis: SAP and SUGEN Make Progress on Enterprise Support

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Ray Wang By R "Ray" Wang

Since SAP's announcement of its single tier Enterprise Support plan last July, customers have continued to express dissatisfaction.   In response to such complaints, the SAP User Group Executive Network (SUGEN) of 12 SAP user groups and SAP have been engaging in discussions around the value derived from this new offering.  This morning SAP and SUGEN announced an agreement on three key areas of the Enterprise Support offering:

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On Everyone's Lips: Proving the Value of Social

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Riley, EmilyI had a fantastic time at the Forrester Marketing Forum in Orlando last week. Being a newly indoctrinated Forrester analyst, it was equally beneficial to meet clients and other Forresterites. It was great to see that a lot of clients blogged and tweeted throughout. A few clients put together great overviews of the forum.

The opening session focused on on taking risks in a down economy, a great way to jumpstart conversations during the event. I got a chance to roll up my sleeves and talk to a slew of clients one-on-one about how this notion could put them ahead of their competition. There were a few key themes that kept coming back:

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Media Meltdown: Online CPMs to Zero?

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Davidcard[Posted by David Card]

follow me at davidcard

Last week at the Marketing Forum, Forrester COO Charles Rutstein challenged a couple of us media & marketing analysts to answer the question, What happens when online CPMs get so close to zero that they make ad-supported businesses unsustainable? He drew scary charts on a napkin.

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