Vendor dealings: Spot the dollars on your way to finding those pennies.

Here’s another follow-up post to the recent jam session on using a down economy as the impetus for making lasting improvements in IT.


One of our calls involved three analysts from the sourcing and vendor management community – John McCarthy, Duncan Jones, and Paul Roehrig – and took on the topic of vendor relationships in software and services, where 82% of our attendees said that the economy is indeed forcing them to put more pressure on IT suppliers. The call’s tone was this: Flogging vendors only hurts the quality of the product or service you receive and bruises relationships. Remember, vendors are in the same economic boat as you.

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Defining Lean

We recently held a “jam session” of five teleconferences aimed at moving IT beyond its traditional hunker down mentality in tough times, to instead use this climate as an opportunity to make real improvements in how we run IT.


The first call took on the topic of creating a leaner IT. There’s plenty of research at Forrester on lean thinking, but the term lean is so “in” right now, that I’m seeing multiple definitions emerge. Odds are, someone outside of IT will come knocking on your door asking when you’re going to “get lean.”  Here’s how to answer.

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Can IT excel in a tough economy? Yes, start with a one-pager.

Last week we conducted an experiment of sorts – a “jam session” of five teleconferences, each involving a panel of Forrester analysts.  The tone of each call was to get beyond a “hunker down” mentality and to use this climate as an opportunity to make lasting improvements to how we run IT.


Seventeen analysts in all took part, addressing topics of lean IT, value and vendor management, innovation, and improved communications – topics of particular interest in this economy and what’s sure to be a period of tighter IT budgets.

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