The Battle Of Partner Eco-Systems

Holger Kisker

On the need to analyze, compare and rate partner eco-systems – please vote.

The world is becoming more and more complex and so are the business challenges and their related IT solutions. Today no single vendor can provide complete end-to-end solutions from physical assets to business process optimization. Some large vendors like IBM, Oracle or HP, have extended their solution footprint to cover more and more of the four IT core markets hardware, middleware software, business applications and services but still require complementary partner solutions to cover end-to-end processes. Two examples of emerging complex IT solutions include:

  • Smart Computing integrates the physical world with business process optimization via four steps: Awareness (sensors, tags etc.), Analysis (analytic solutions), Alternatives (business applications with decision support) and Action (feedback loop into the physical world). A few specialized vendors such as Savi Technology can cover the whole portfolio from sensors to business applications for selected scenarios. However, in general a complete solution requires many partners working closely together to enable an end-to-end process.
  • Cloud Computing includes different IT resources (typically infrastructure, middleware and applications) which are offered in pay-by-use, self-service models via the internet. The seamless consumption of these resources for the end user anytime and anywhere however requires multiple technologies, processes and a challenging governance model often with many different stakeholder involved, behind the scene.
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Three Top Questions To Ask a BI Vendor

Boris Evelson

By Boris Evelson

 

An editor from a leading IT magazine asked me this question just now, so I thought I'd also blog about it. Here it goes:

 

Q1: What are the capabilities of your services organization to help clients not just with implementing your BI tool, but with their overall BI strategy.

 

The reason I ask this as a top question, is that most BI vendors these days have modern, scalable, function rich, robust BI tools. So a real challenge today is not with the tools, but with governance, integration, support, organizational structures, processes, etc – something that only experienced consultants can help with.
 
Q2:  Do you provide all components necessary for an end to end BI environment (data integration, data cleansing, data warehousing, performance management, portals, etc in addition to reports, queries, OLAP and dashboards)?
 
If a vendor does not you'll have to integrate these components from multiple vendors.
 
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Number of people using BI

Boris Evelson

By Boris Evelson

 

A number of clients ask me "how many people do you think use BI". Not an easy question to answer, will not be an exact science, and will have many caveats. But here we go:

 

  1. First, let's assume that we are only talking about what we all consider "traditional BI" apps. Let's exclude home grown apps built using spreadsheets and desktop databases. Let's also exclude operational reporting apps that are embedded in ERP, CRM and other applications.
  2. Then, let's cut out everyone who only gets the results of a BI report/analysis in a static form, such as a hardcopy or a non interactive PDF file. So if you're not creating, modifying, viewing via a portal, sorting, filtering, ranking, drilling, etc, you probably do not require a BI product license and I am not counting you.
  3. I'll just attempt to do this for the US for now. If the approach works, we'll try it for other major regions and countries.
  4. Number of businesses with over 100 employees (a reasonable cut off for a business size that would consider using what we define as traditional BI) in the US in 2004 was 107,119
  5. US Dept of Labor provides ranges as in "firms with 500-749 employees". For each range I take a middle number. For the last range "firms with over 10,000" I use an average of 15,000 employees.
  6. This gives us 66 million (66,595,553) workers employed by US firms who could potentially use BI
  7. Next we take the data from our latest BDS numbers on BI which tell us that 54% of the firms are using BI which gives us 35 million (35,961,598) workers employed by US firms that use BI
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Elastic Caching Platforms Balance Performance, Scalability, And Fault Tolerance

Mike Gualtieri

Fast Access To Data Is The Primary Purpose Of Caching

Developers have always used data caching to improve application performance. (CPU registers are data caches!) The closer the data is to the application code, the faster the application will run because you avoid the access latency caused by disk and/or network. Local caching is fastest because you cache the data in the same memory as the code itself. Need to render a drop-down list faster? Read the list from the database once, and then cache it in a Java HashMap. Need to avoid the performance-sapping disk trashing of an SQL call to repeatedly render a personalized user’s Web page? Cache the user profile and the rendered page fragments in the user session.

Although local caching is fine for Web applications that run on one or two application servers, it is insufficient if any or all of the following conditions apply:

  • The data is too big to fit in the application server memory space.
  • Cached data is updated and shared by users across multiple application servers.
  • User requests, and therefore user sessions, are not bound to a particular application server.
  • Failover is required without data loss.

To overcome these scaling challenges, application architects often give up on caching and instead turn to the clustering features provided by relational database management systems (RDBMSes). The problem: It is often at the expense of performance and can be very costly to scale up. So, how can firms get improved performance along with scale and fault tolerance?

Elastic Caching Platforms Balance Performance With Scalability And Availability

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SAP Middleware Directions: More Open Source, In-Memory Stuff

John R. Rymer

At the 15 March press and analyst Q&A by SAP co-CEOs Jim Hagemann Snabe and Bill McDermott, new middleware boss Vishal Sikka shed more light on the company's intentions for NetWeaver. Many of SAP's business applications customers use NetWeaver, both as a foundation for SAP's applications and to extend those applications using integration, portals, and custom developed apps. For about a year, the question has been how much additional investment SAP will put into NetWeaver.

Sikka made two comments that indicate how he's thinking about the NetWeaver portfolio.

1. In response to my question about whether SAP is concerned that Oracle's ownership of Java will put it at a disadvantage, Sikka started by highlighting SAP's work on Java performance, but then noted the availability of good open-source Java software to support the requirements of SAP customers.

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A Dire Year For Banking Platform Vendors

Jost Hoppermann

For the past couple of years, I have worked on the analysis of global banking platform deals at this time of the year. Currently, I’m again working on the results of a global banking platform deals survey, this time for the year 2009. Accenture and CSC did not participate in 2009, and former participants Fiserv and InfrasoftTech continued their absence from the survey, which started about two years ago. The 2009 survey began with confirmed submissions from a total of 19 banking platform vendors.

We would have been glad to see more participating vendors, in particular some of the more regionally oriented ones. However, US vendor Jack Henry & Associates as well as multiple regional vendors in Eastern Europe, Asia, and South America did not participate. Nevertheless, the survey saw some “newcomers” from the Americas, Europe, and the Middle East, for example, Top Systems in Uruguay, Eri Bancaire in Switzerland, and Path Solutions in Kuwait. Consequently, the survey now covers banking platform vendors in all regions of the world except Africa and Central America.

However, 19 was not the final vendor count: One of the 19 vendors, France-based banking platform vendor Viveo, dropped out of the survey because Temenos acquired it shortly before Viveo provided its data. Another vendor simply told us that it only saw business with existing clients and, in the absence of any business with new clients, it saw no sense in participating. While all other participating vendors won business with new clients (whether the rules of the game allowed Forrester to count that business or not), 2009 was not the best of times.

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From The Field: The First Annual Canonical Model Management Forum

Mike Gilpin

Early last week, I attended the first annual “Canonical Model Management Forum” here in the DC area. A number of government agencies as well as several of the major banks, insurance companies, credit-card operators, and other private-sector firms attended the meeting. There was one vendor sponsor (DigitalML, the vendor of IgniteXML), and the meeting was hosted at a CSC facility. There were a number of presentations by the attendees about their environments, what had motivated them to establish a canonical model, how that work had turned out, and the important lessons learned.

But What Is A Canonical Information Model?

In the first day of sessions, I heard a number of definitions of canonical modeling, but most were similar to Forrester’s:

A canonical information model is a model of the semantics and structure of information that adheres to a set of rules agreed upon within a defined context for communicating among a set of applications or parties.

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Podcast: The Top Six Ways to Get Value From Your CRM Deployment

William Band

I’ve just published a new podcast for Business Process & Applications professionals:  “The Top Six Ways to Get Value From Your CRM Deployment”.

In my podcast, I highlight the top six ways that organizations can get extra value from their CRM deployments, and spotlight four pitfalls and how to avoid them.

Please share your questions or comments

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Subscribe to Business Process & Applications podcasts through iTunes.

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Welcome To Forrester's New Blog Platform!

Mike Gilpin

We don't normally draw attention to things like this (changing our underlying platform technology), but in this case, there are some key differences in capabilities, that you need to know about so you can benefit from them. As you already know if you've been following the Application Development & Program Management blog, we have a team of analysts who are already active bloggers. But in the past, it may have been challenging, if you were particularly interested in following the posts of one analyst, to do that in amongst the posts from the rest of the team.

So I'm thrilled that we now have individual blogs for all the analysts on the team, too. Everything blogged by the team also rolls up into the team-level blog, which is a good place to hang out if you're following several analysts on the team, have more eclectic interests around application development and delivery, or just want to be tuned in to what's going on across the team.

Another great innovation (for you) of our new platform is that blog pots are now presented with only summary information showing in the initial view. Only after you choose to drill down on a post do you see the whole thing. This makes it easier to look through several posts, whether on an analyst or team blog, and find just the stuff you care about.

And now for a few words from Cliff Condon, the Forrester exec who leads our social computing initiative of which this new platform is a part, on Forrester blogs and what it means for you:

  • Everyone’s welcome here.  Forrester analysts use blogs as an input into the research they produce, so having an open, ongoing dialogue with the marketplace is critical. Clients and non-clients can participate – so I encourage you to be part of the conversations on Forrester blogs.

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Progress Software’s Coming Out Party

John R. Rymer

We all need to revisit our understanding of Progress Software. On March 4, I was introduced to the “new and improved” Progress at the company’s annual briefing for industry and financial analysts. The company is a new enterprise software vendor with 25 years of experience. If you know about Progress, it is likely through an ISV solution based on the OpenEdge database/4GL. Or perhaps through the Sonic enterprise service bus ... or the Actional SOA management product.

How you should think about Progress Software now (see Figure):

First, Progress Software has a new mission, which it calls“operational responsiveness.” To achieve this mission, Progress will primarily seek to help enterprises develop real-time, event-based architectures that extend existing systems. Real-time, event-based systems let companies see what’s going on in their business processes at any given moment, and to act while transactions and interactions are in flight to fix problems, ensure compliance, add revenue opportunities, and/or cut costs. Example scenarios:

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