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Posted by Anjali Yakkundi on December 27, 2013
Delivering great multichannel digital experiences isn't as easy as plugging in new software and calling it a day. Digital customer experience success comes from combining many elements: a big-picture vision, short- and long-term strategic planning, shifts in roles and responsibilities, and intelligent technology adoption and delivery. For application development and delivery (AD&D) pros and their business peers, the digital customer experience technology market matters because digital experience matters — both to organizations and to their customers. As your organization marches toward digital experience delivery, you must place technologies in their proper context.
In our recent TechRadar for Digital Experience Technologies, we advise AD&D pros to consider the following when thinking about planning their digital experience technologies:
Our latest TechRadar for Digital Experience Technologies charts technologies against some of these major trends to help companies understand key investment areas to support digital experience delivery. And if you have any stories or trends you’ve seen, we’d love to hear them in the comments below.
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