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Posted by Anjali Yakkundi on June 27, 2013
This year’s Customer Experience Forum just wrapped up, and two days and 20 client meetings later I’m back at Forrester’s headquarters. I’ve had a moment to think about the questions clients asked me, and as an application development and delivery (AD&D) analyst, it was great to see that attendees were interested in bridging the customer experience strategy with their technology strategy and decision-making process.
When thinking about those issues, the top three questions I was asked during the forum included:
If you were at this year’s forum, what kinds of questions and discussions did you hear? We’d love to hear your thoughts in the comments below. And if you missed this event, there’s always Forrester’s Customer Experience Forum West and Forrester’s Application Development and Delivery conference, both in October.
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