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Posted by Anjali Yakkundi on March 28, 2013
“Often, my IT group isn’t even aware of what application development and implementation is being outsourced. Eventually, this creates a big problem for us ...We have to clean up a lot of messes.” (North American manufacturing organization)
“Our marketing group paid an agency $250,000 to launch an app and didn’t tell IT. There was no QA done, the agency had no idea how to measure satisfaction, and the app was unstable. The app had just a 2.5 star rating in the iOS app store, and eventually marketing had to kill the app because it just wasn’t working.” (Fortune 500 company)
Do any of these anecdotes sound familiar? More often than not, we talk with organizations where the business uses agency partners to work around IT. But IT pros need to be marketing’s eyes and ears when it comes to evaluating a service provider’s technology expertise. We recommend asking some of the following questions:
Our recently published report on the digital experience service provider space provides more questions that will help probe whether or not your service providers are the right fit for your organizations. Do you have a digital experience service provider success story? Horror story? We’d love to hear your stories and thoughts in the comments below.
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