- log in
Posted by Anjali Lai on February 21, 2014
At the intersection of technology, mobility, and consumer centricity, the automotive industry is kicking into gear. From the International Consumer Electronics Show highlights early this year to commercials aired during the nightly Winter Olympics coverage this week, it’s hard to miss the news and promotions around increasingly sophisticated in-car technologies. Vehicles are:
- Evolving as channels for media consumption. Last month, Pandora announced that it would begin monetizing its in-car audience by integrating ads into its in-car stream tailored to consumers en route.
- Becoming an extension of your network of connected devices. Google’s latest partnership with Audi, GM, Honda, and Hyundai promises to put Android OS-synched cars on the road this year.
- Emerging as self-regulating “smart” devices in their own right. BMW’s recently launched “i” series boasts a navigation function that identifies the most energy-efficient route according to range and environment, along with other technology that improves vehicle performance and safety.
Mobile technology (quite literally) is revving up, and for consumers, in-car technology is becoming a standard expectation rather than a nice surprise. In fact, Forrester’s Consumer Technographics® data shows that automotive technology plays an influential role in the customer purchase process. Around half of US online consumers currently in the market for a car say that a vehicle’s digital capabilities are important factors in their ultimate purchase decision:
According to a recent Forrester report, “the widespread addition of connectivity to vehicles will catalyze seismic shifts in the industry . . . even car owners will, over time, think of their transportation in a fundamentally different way.” With the demand for in-car technology edging into the consumer majority, a vehicle’s perceived value is already evolving. Automotive industry strategists and marketers need to stay on top of or ahead of consumer expectations in order to deliver relevant product experiences.
Related Forrester Research
Search Forrester's Blogs
The dynamics that will shape the future in the age of the customer »
Planning for innovation and risk in the wake of Brexit »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »
- Anjali Lai (61)
- Christopher Kelley (2)
- Gina Fleming (28)
- Jitender Miglani (10)
- JP Gownder (1)
- Juan Salazar (2)
- Kristopher Arcand (2)
- Marc Jacobson (1)
- Michael O'Grady (15)
- Nicole Dvorak (15)
- Reineke Reitsma (213)
- Roxana Strohmenger (26)
- Satish Meena (14)
- Susan Wu (8)
- Tyler McDaniel (1)
- Vikram Sehgal (2)