How Your Service Requirements Impact Desktop Outsourcing Pricing

Recently I’ve been working with my colleague Wolfgang Benkel, to analyze the pricing trends for desktop outsourcing, and look again at how different service requirements and service level choices affect the final price of a contract.

 

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Social Computing Becomes An Enterprise IT Sourcing Issue

If you believe the outpourings in the media, social computing is set to turn our lives on their heads. It's true that we've all had to learn a new Internet language over the past decade. A recent poll made "tweet" (posting a message on Twitter) the word of the year for 2009. But how important is social computing in the workplace? No doubt many individuals (even some outside California) have welded tweeting into their lifestyles.

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Desktop Virtualization — How Will It Impact Desktop Outsourcing Costs?

When it comes to desktop computing, sourcing teams find themselves getting to grips with a whole range of change drivers — from the arrival of Microsoft Windows 7 to the new desktop usage preferences of younger employees, while still striving to keep costs down. In Forrester’s discussions of these trends with vendors, service providers, and buyer companies, desktop virtualization has been one of the most commonly mentioned areas of interest.

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Is IT Sourcing Getting Less Strategic?

Recent findings from McKinsey’s annual global survey into IT strategy and spending, conducted in October this year, made me stop and think. These concerned IT executives’ own view of the strategic sourcing effectiveness of their IT organizations. Most respondents — two thirds of the sample — rated their strategic sourcing approach as effective. But this endorsement looks less impressive next to the 2008 findings.

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