- log in
Posted by Alan Weintraub on August 11, 2011
Mobile access to information has increased its importance in your work environment. Consider that two-thirds of your US and European workforce works remotely at least part time. Accessing email, surfing the Net, collaborating with a colleague, or posting tweets from your mobile device is the norm and no longer a luxury. But can this mobile elite access your most valuable information assets?
If you’re like me, you want to be able to access your work information from any of your many devices -- i.e., your laptop, iPad, and iPhone. Wouldn’t it be ideal if that access were transparent across all the devices, picking up where we left off as we moved from device to device? While mobile computing has matured in many areas, the ability to access and manage documents on a mobile device lags far behind many other capabilities, such as email and collaboration. What I want to see in a mobile ECM application is the same type of capability that we see in Twitter applications. I can send and receive tweets from any device with the same functionality and experience.
The vendors that have a mobile application are either delivering an early release or have limited the number of devices they are supporting. Most ECM vendors deliver some form of mobile access to their ECM solution. Those that don’t have a mobile application provide reduced functionality through a mobile web browser. So does that mean that all you need to do to create a mobile ECM strategy is to wait for your ECM vendor to provide an application? The answer is no, as I contend that technology is always the simplest piece of an ECM implementation.
A successful rollout of a mobile ECM strategy involves many more dimensions besides technology. You must also consider the people and process aspects. Here are some of the questions I plan to answer at our upcoming Forum:
- Does your governance program cover the added complexity of access and possibly storing content on an unmanaged, untethered device?
- Have you ensured that your processes are mobile-ready; can the device and/or access method support the required processes?
- Do your users understand their responsibilities?
- Are your content formats supported on all devices?
- Does your process require any special functionality such as digital signatures?
Developing a mobile ECM strategy is not a simple task, but one I feel you cannot avoid. Join me at the Content and Collaboration Forum on September 23rd to further discuss the best approach to implementing an ECM mobile solution and the best ways to ensure that your users get the maximum value from the mobile solution.
Search Forrester's Blogs
Lead BT Transformation
Develop customer-obsessed strategies to drive growth »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »
Free On-Demand and Live Events
Latest events from Forrester analysts, online and in person. »
- Adam Silverman (1)
- Boris Evelson (1)
- David Johnson (1)
- Eveline Oehrlich (3)
- Frank Gillett (1)
- Frank Liu (1)
- Joana van den Brink-Quintanilha (1)
- Joe Galuszka (1)
- John Dalton (1)
- John Kindervag (1)
- Julie Ask (2)
- Kyle McNabb (1)
- Laura Koetzle (2)
- Martin Gill (1)
- Randy Heffner (1)
- Robert Stroud (2)
- Rowan Curran (1)
- Satish Meena (1)
- Sharyn Leaver (1)
- Stephanie Balaouras (2)