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Posted by Alan Weintraub on February 16, 2011
I recently joined the Content and Collaboration team at Forrester, and I was happy to see Forrester data showing that 53% of organizations are looking to expand, upgrade, or implement their Content Management solution. Over the last six weeks, I’ve taken many inquiries that dealt with organizations looking at re-evaluating ECM programs, driven by the desire to both add new functionality and extend the reach of ECM to a broader audience. ECM is clearly alive and well.
But time and again I’ve seen this problem: Companies will jump directly into the RFI/ RFP process without fully developing their strategy and road map. But skipping this important step can result in poor ECM technology selection, lack of governance, and, ultimately, failure.
A good road map will address the three classical aspects of an enterprise application implementation: People, Process, and Technology. Outlining the tasks for each area is a good start down the path of success. Here are some sample points for starting your ECM project:
I’ve come to Forrester with more than 25 years in the document management/ imaging/ ECM market. Most of my time in the industry has been spent either helping companies implement ECM solutions or as an ECM vendor listening to companies about their ECM problems to insure that our capabilities met the market demand. I have found that when I approach an ECM project with the above steps in mind that I not only set myself up for a successful project, but I am also able to provide a foundation that addresses all three domains of an ECM project: People, Process and Technology. My experience has shown that this approach works, providing an ECM solution that is technically sound used by the organization. The benefits of the solution will never be realized if the users don’t accept and use it. If the solution is cumbersome or does not meet the requirements, the users will always find a way to work around it. But I’m also wondering if there are other approaches that have equally proved successful. I’d love to hear your thoughts on this.
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