- Forrester Councils
- Councils Overview
- log in
Site serves CIOs. .
Posted by Site Administrator on September 2, 2008
Just a week ago, after hosting 16 days of much anticipated and closely followed Olympic competition, Beijing passed the baton to London in a dazzling closing ceremony at its National Stadium. The Games of this 29th Olympiad commenced with the dizzying precision and coordination of 14,000 performers and 29,000 fireworks in the now famed Bird's Nest stadium. And in the weeks that followed the world's finest athletes competed head to head for podium spots in 28 sports. From my own living room I watched Michael Phelps swim his way to an unprecedented eight gold medals, Jamaica's Usain Bolt far outpace the competition to secure the title of world's fastest man, and countless other memorable performances.
It's only natural to wonder how they -- the athletes -- do it. Is it just pure genetics? Lots of gym time? New stretching techniques? Performance-enhancing substances? But if you're a telecommunications aficionado you might wonder how did they –- Beijing –- pull off non-stop coverage throughout the games, and seemingly without a hitch? After all, had Beijing been unable to deliver uninterrupted comprehensive telecom service at crucial moments, an entire world could have missed out on so many of the historic moments made this summer.
As a starting point, CNC Beijing was selected as an official telecommunications partner for the Olympics, and was tasked with delivering fixed line, broadband, video transmission, and internet service for the Olympics and entire city of Beijing. Given the protracted time frame, record magnitude of the games (athletes from 205 countries/regions competing across 37 venues), and shear volume of people to prepare for (the Olympics brought an additional 7 million people to Beijing's existing 15 million); CNC needed a field service management strategy and supporting technology that was scalable, functionally sophisticated, centrally focused, real time, and SLA driven.
To help ensure that telecommunication service and network management met the Olympic Committee's high expectations, CNC selected ClickSoftware's technology to schedule, monitor, and manage field engineers across all tasks and venues during the Olympics. Integrated with a centralized control center and connected to SMS-enabled cell phones, the complete solution was able to satisfy the major needs for the committee.
What have we learned? More traditional field service organizations can apply CNC's approach to improve their own operations in a few key ways:
Researcher, Business Process & Applications
Save Money On Your Next Software Negotiation
Work with our software negotiation experts to save 10–20% on your next contract »
Lead BT Transformation
Develop customer-obsessed strategies to drive growth »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »