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Posted by Site Administrator on August 21, 2008
Forrester has consistently advised clients that they should ensure their own WAN survivability and not rely
on a single provider to ensure a consistently high level of availability. Two
very recent examples with US providers illustrate
- In one case, the service provider
proactively notified us of a 30 minute availability problem in a section of its
nationwide MPLS network. The cause was internal — the provider’s process to
upgrade router software was not followed. This case is not unique — we know of
other, similar instances.
- In the second case, several
clients reported that another provider’s MPLS network wasn’t living up to SLAs
for several hours — this due to a security breach. The provider in question confirmed this problem with us today. The
irony: amongst its peers, this provider has some of the toughest network security
technology and processes in place.
Both these instances occurred within
the last 10 days.
Our advice to clients is as
By Lisa Pierce
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