Predictive Analytics is for Experts only! - Really?

Holger Kisker

You don’t need to be a scientist to boost your business with applied mathematics

On 22/9/09 SPSS Inc. announced a new certification process to confirm an individual’s expertise with some of their statistical solutions. “Look at this”, I thought “sophisticated software still requires experts to unfold the value they can provide”. Being a physicist by background, I like it how applied mathematics can improve business. However, not everyone sees beauty in algorithms or is interested in statistics.

 

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Can You Get a Little Satisfaction? You Don't Have to Be Mick Jagger -- Yola.com Did! Case Study #4 Customer Service Social Me

Natalie L. Petouhoff, Ph.D. By Dr. Natalie Petouhoff

Remember that great song... "Can't get no... Satisfaction..." Some how I think that is the national anthem of most customers. Why is it so freaking hard to get satisfaction?


I found out it's not really that hard if you have getsatisfaction.com In an interview with the company's CEO, Wendy Lea and her team, I learned a lot about how they are helping companies hear and respond to the voice of the customer...


GetSatisfaction is the brainchild of Thor Muller, Amy Muller and Lane Becker. They wanted to make a difference. They wanted to use software to enable a better world. There in the heart of South Park - they came up with a way to do that.

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Forrester's Updated IT Market Forecast Shows Worse 2009, But Still Positive Outlook for 2010

Andrew Bartels

In our latest US and Global IT market forecast (http://www.forrester.com/go?docid=53305), Forrester stays steady with our June 2009 projections that the US tech market will start to recover from the downturn in Q4 2009, with the global tech market improving in 2010. However, the 2009 growth rate now shows a bigger decline than our earlier forecasts, for two reasons. First, cutbacks in capital investment, which had earlier been confined to computer and communications equipment, spread in the first half of 2009 to licensed software, causing big declines in this category of tech purchases. Second, upward revisions to US IT investment data in 2007 and 2008 by the US Department of Commerce raised the base periods for measuring 2009 growth, making the 2009 declines even greater than before. Thus, we now project a -9.3% decline in US tech purchases in 2009, compared to a 5.1% decline in our June forecast. But those revisions confirmed our position that a tech boom was starting to take shape in 2008, before being rudely interrupted by the September financial. The weak results in early 2009 also mean that the market will hit bottom sooner, setting a low base for year-over-year growth starting in Q4 2009 and into 2010.

The story is the same for the global outlook. 2009 now looks worse than our previous forecasts, but 2010 still looks like a year of solid recovery. One factor that will help reported vendor results (especially for US vendors) is the decline in the value of the US dollar against major currencies since March of 2009. The value of the dollar is now about where it was a year ago, so vendors will be able to report Q4 2009 revenues in US dollars that will be better than their currency-adjusted numbers.

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Infographic - Insight Into The Recession Globally

Reineke Reitsma

British newspaper the Guardian developed two interactive graphics to help understand what actually hit us in the past year, and what stage of the recession different countries are currently in.

The first interactive graphic shows the timeline of the recession, and gives insight into the main events in the different regions of the world.

Recession2-graphic-guardian

The second graphic shows the recession phase the selected countries are in, and why:

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Xerox Makes A Huge Move Into BPO Space

Craig Le Clair

 

Craig LeClair Photo 9 22By Craig Le Clair

Xerox may soon own ACS. A great move if you ask me - for tactical and strategic reasons. XGS -the services arm - has been making some "toe in the water" moves over the last few years towards BPO in markets such as E-Discovery, Mortgage Processing, and growing organically core processes such as invoice processing and customer on boarding. These made sense in the quest for higher value conversations with customers but did not have the juice to really transform the company into a services-led player of the 21st century or position the company to expand into cloud and SaaS offerings. This deal has the power to do just that -adding solutions, project and change management skills as well as a mature labor arbitrage infrastructure.

 

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What the Current State of the Economy Means for HR

Leading Vendors Ramp Up Performance Analytic Apps

Excuses, excuses: The Business Doesn't Know What It Wants

Mike Gualtieri

Mike_Gualtieri_ForresterI have grown weary of hearing excuses (for 20 years)  from application development professionals about why they are challenged when it comes to developing and delivering applications that meet the expectations of the bus

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Learning from John Chambers

John Chambers

There are no templates for being an effective CEO. When asked how to be a good leader, Jack Welch answered, "Be yourself" -- and I would concur. Especially if you serve for many years, you can't fake it.

That said, there are many valuable lessons to be learned. I get inspiration and tips from fiction (Martin Sheen's President Bartlet on The West Wing), history (Churchill's writings on WW II) academics like Warren Bennis, and from watching other CEOs in action. Recently I've drawn some inspiration from John Chambers, the CEO at Cisco. Here's what I've learned:

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The Data Digest - How People Interact With Companies

Reineke Reitsma

Reineke Reitsma [Posted by Reineke Reitsma]

Companies are trying to get in touch and have a conversation with their customers through social networks, but customers' interaction with companies are mostly driven by promotions or personal gain. Data from our North American Technographics online survey shows that the majority of consumers reached out to companies to enter a sweepstake of to register for a promotion. . 

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