Can BPM Keep You From Getting Fired?

Clay Richardson

Okay, I have to admit it:  “My name is Clay and I am a political junkie.” They say the first step to recovery is admitting that you have a problem. I am also a policy geek and I love watching C-SPAN.By now, I’m sure you’re wondering “What the heck does this have to do with I&KM pros?”

I believe last Wednesday’s House Hearing on Madoff and the SEC should be required viewing for all I&KM Pros – particularly for those of you that want to understand how BPM can keep you from getting fired.

If you caught the hearing in its entirety on C-SPAN (I had a front-row seat on my couch, thanks to being taken down by a nasty flu-like virus last Wednesday – this will become relevant a little later), you saw the whistleblower, Harry Markopoulos, rip into the SEC, FINRA, and other industry regulators. Mr. Markopoulos raised numerous red flags to the SEC about Madoff’s Ponzi scheme over an eight year period.

Pulling no punches, Mr. Markopolos called the SEC "incompetent" and FINRA "crooks" to their faces – senior representatives from both organizations were in the audience listening to the hearing and waiting for their opportunity to respond.  Following Mr. Markopoulos’s testimony, I thought "Hey, its time to get some popcorn, the fight’s on!" Then I recalled why I was home in the first place – sick, right? 

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Mobile World Congress, Barcelona, D-7

Thomas Husson

Thomas Husson [Posted by Thomas Husson]

Next Monday the mobile/telecom industry will gather in Barcelona for the Mobile World Congress. With 60,000 delegates expected, the Fiera is the largest European Congress and a bigger event in importance than CTIA. There will obvioulsy be discussions about the impact of the crisis but no doubt that the flow of innovation will overcome skepticism. If you want a wrap up of the three previous conferences, you can have a look on my personal blog here (for 2008), here (for 2007) and even here (for 2006; when the Congress moved from Cannes to Barcelona).

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SAP’s Business Suite 7 Launch Sends Mixed Signals

Paul Hamerman

Paul Hamerman By Paul Hamerman

SAP held a carefully orchestrated product launch event for Business Suite 7 in its global marketing headquarters in New York on February 4, 2009. I had the privilege to attend this event, along with a cadre of other industry analysts, investment analysts, press, and industry influencers, as well as key partners and customers. The 2 hour program featured presentations from senior SAP executives, a product demonstration, and a Q&A session that included CIOs from 3 large SAP customers – IBM, Roche and Colgate-Palmolive.

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Informal Davos poll has recession ending in April, 2010

At Davos the big question was: "When are we going to get out of this economic mess?" So I decided to take an informal poll of attendees. The question I asked was: "When will world GDP start to increase again?" Strangely, the early poll results were quite negative -- the average was hovering in the mid-2011 range. But as the World Economic Forum wore on, there was creeping optimism -- I started to get more 2010s (and an occasional 2009) than 2011s. My sample cut across a wide swath, from CEOs to journalists to academics to political leaders -- 55 votes in total.

According to my unscientific Davos poll, world GDP will turn and begin to grow again in April of 2010.

Depressing? Not necessarily. Davos rarely gets it right. Remember, this was the group that was highly bullish only 12 short months ago.

A call for evidence: how hard has the online video ad market been hit?

James McQuivey

It's time to finally address the elephant in the room. I've been writing for several years about the power of online video -- specifically the catalytic effect of online TV shows -- to change consumer behavior and the TV consumption model. Then this recession got in the way.

We're busily examining the ways that this will effect everything we cover, whether devices, services and consumer sentiment. But one specific area I want to collect evidence on is the question of online video advertising. For the last year, the rise in spending has been tremendous. The rise of Hulu.com as a destination site as well as a video syndicator plus while a few minor things like YouTube finally tinkering with a viable (read: harder to litigate against) ad model and the rise of Hulu+CBS aggregators like TV.com or Fancast have meant a flood of new inventory, most of it premium.

But when an economy gets as bad as this one, the only thing more predictable than US Democrats trying to insert protectionist trade policies into a stimulus bill is that advertisers will cut ad spend across the board. This excellent and gritty piece from Broadcasting & Cable yesterday discusses the expected bloodbath in the US broadcast upfronts later this year. That has to affect online video ad spend, simply because a lot of online TV show sponsorship is presold in upfront bundles each year (think Sprint + Heroes).

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Convenience is the key to future media technologies

James McQuivey

I want to share with you the link to my recent Forrester Research Webinar called Why Convenience is King. This free webinar is the kind of thing we usually reserve for clients only, but it's a big idea and we're eager to share it with the world. It includes a very detailed description of our Convenience Quotient methodology, something that is getting great traction among our clients and will form the backbone of much of our research for the next few years -- starting with media devices since that's what I cover, as well as other consumer technology products (hence this post on this blog). Yet many of my colleagues in financial services, retail, automotive, and even healthcare are working to apply the method to their own research areas. Should create a very fertile field of research. To stay on top of it, click through to the free replay of the Webinar.

Why Convenience Is King - creating winning product strategies

On demand Forrester Webinar available. Original air date: Jan 29, 2009.

To successfully launch or revamp products or services, you must keep convenience high. Achieving high levels of convenience requires offering compelling benefits while reducing barriers to consumer use. Principal Analyst James McQuivey explains how to identify the specific improvements required to increase the benefits or decrease the barriers that stand in the way of consumers. James covers:

- Why Convenience is King
- How the Convenience Quotient can guide your strategy
- What Forrester can do to increase your CQ

Click here to play now.

Report from Davos 2009

Davos_2009012 Just returning from the World Economic Forum in Davos, Switzerland. Wow, what a sea change from 2008. Rampant pessimism, gloom, worried faces, a stunned, humbled crowd.

Here's my quick personal summary. I will have a few more Davos posts later this week.

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007 1/2 - License to drive a 29 seat bus

Jonathan Browne

Today I went to renew my driver's license.

The Japanese system is radically different from the system in my home country. Back in the UK, we take a test at the age of 17 and then the Driver And Vehicle Licensing Authority (DVLA) lets us drive until we're well past retirement age with no further testing or hoops to jump through. The Japanese system of periodic checks always seemed more sensible to me.

Since I've avoided any accidents or offenses in the last two years, I qualify for a "GOLD" license, which is valid for five years. It wasn't terribly hard for me to avoid prangs and misdemeanors -- I don't think I've driven a car on more than a dozen occasions in the last two years.

Drivers_license_personal_data_conce

The latest generation Japanese driver's license features an IC chip that contains some personal data (the family register location). By encoding this information and not displaying it, the Japanese authorities hope to protect sensitive information and reduce the risk of identity theft. If you want to see the data that's stored on your card, you can view it by using a special kiosk at the license renewal center. However, you will need to remember your 8 digit PIN. (Good luck with that).

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Two Stage Rocket

Mike Gualtieri

Mike_gualtieri_formal01 I just spent the day at Progress Software's annual analyst day. The highlight of the event is, always, to hear from their customers about how they are getting real things done. This year we heard from: EMC, Sallie Mae, TD Securities, Royal Dikzwager, BT Global Services, Lincoln Financial Group, Sabre Holdings, and Fiserv.

The theme: High velocity business demands high velocity technologies such as complex event processing, enterprise infrastructure, data infrastrcuture, and others.

But, this post is about Kenneth Rugg, VP and GM of Integration Infrastrcuture for Progress  Software, comments on open source software.

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IBM gets serious about cloud computing

James Staten

JamesWe've known for a while that cloud computing is important to IBM. It seems nearly every division has an effort in some aspect of the opportunity. And marketing has done its best to make it all look cohesive by wrapping these efforts under the Blue Cloud banner. But now we know they're serious. They have finally appointed a cloud czar, Erich Clementi, to bring all these efforts together. A veteran of their Systems & Technologies Group, he led SMB solutions, and last year he also took over IBM's Enterprise Initiatives. In those roles, Erich learned how important (and challenging) it is to coordinate efforts across their massive divisions while delivering holistic value to customers. Outside of Global Services, IBM doesn't have the best track record for these coordinated efforts, but we're willing to grant Clementi a grace period to prove us wrong.

And he won't be alone, as IBM has disclosed his set of lieutenants:

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