Quick take on UK online retail from a US perspective

Zia Daniell Wigder

Zia_Wigder  By Zia Daniell Wigder

I just returned from a short trip to London where I had a chance to speak with a
series of different UK-based online retailers. Most conversations included at
least some discussion of how the economic climate was affecting the market, both
within the US and the UK. When it
comes to international expansion, the consensus seemed to be that the current
economic environment was driving globalization rather than slowing it down. A
few observations from my conversations:

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Confirmed: The Recession Limits Interactive Experimentation

Shar VanBoskirk

Sharvanboskirk [Posted by Shar VanBoskirk]

Forrester's "Interactive Marketing Channels To Watch, 2009" -- our annual look at actual interactive channel adoption compared to hype -- went live on Friday.  A few of the study's key takeaways:

*Few marketers experiment with emerging media with the exception of social media applications.  They stick with email and search and are waiting for a better economy to embrace online video and mobile marketing.

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CIOs to CEOs: "Stay out of tech."

Quickly: Some CIOs are still ambivalent about having the CEO involved in tech.

Content:  At the Forrester IT Forum in Las Vegas two weeks ago, I held a private dinner for 15 Chief Information Officers. We worked on the question: "How do you raise the tech IQ of your CEO?" 

I've always thought a CEO who knew tech would be welcomed by the CIO. But most of the CIOs at my dinner didn't agree. Here are some comments:

1) "The CEO should trust IT to get it right."

2) "CEOs are about making the company successful -- not on the minutiae of tech."

3) "The CEO is about results, not tech."

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Sneak Preview of the Customer-Centric Culture Track at CXP Forum 2009

Megan Burns

Megan Burns [Posted by Megan Burns]

Happy Friday everyone!  It's hard to believe, but Forrester's Customer Experience Forum is just 17 days away. A few of my colleagues have already talked about the event, but I thought I'd add my own take with a sneak preview of the track I'm leading.

 

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Silverpop Sets New Bar for B2B Campaign Design Tools

Laura Ramos

Laura Ramos [Posted by Laura Ramos]

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New: Social Buyer Profiles and Groundswell Nomiations for B2B

Laura Ramos

Laura Ramos [Posted by Laura Ramos]

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Good news for IT folks - server sales are down!

Tim Sheedy

I read on a twitter post recently that according to some recent research by Gartner, server sales are down 24%. And today I saw an article based on some IDC research that in Australia they are down by 39%. In my humble opinion, this is good news for IT leaders in Asia Pacific.

So why is it good news that server sales are down? The way I see it, IT departments are still serving their clients, web sites are not crashing, applications are stable, and generally IT systems in the region are running pretty well. So it seems that IT departments are doing well without all the extra hardware expenses.

The economic downturn has been a good thing for IT leaders. They have been forced to look for new ways of doing things - they have challenged the accepted wisdom. And they have continued to deliver what the business requires and have not had to buy a new piece of equipment every time they want to implement a new capability within the business. IT departments are now being given the license they have been asking for to consolidate systems across business units, departments and/or applications. Virtualisation, SaaS, cloud computing, SOA and many other technologies or technology-assisted services have come to the fore to allow IT departments to continue to deliver on the their requirements.

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New: Social Buyer Profiles and Groundswell Nomiations for B2B

Laura Ramos

Laura Ramos [Posted by Laura Ramos]

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Configuresoft Nicely Fills an EMC Gap

Glenn O'Donnell

From Forrester Blog for IT Infrastructure & Operations Porfessionals.

GlenodonnellEMC continues to tease the market with its management software ambitions, taking another step this week to build on its portfolio. On May 27, EMC announced its intent to acquire Configuresoft, a vendor of server configuration and change management (CCM) software. Forrester views this as a positive development for both companies but we eagerly await more.

While EMC must still make additional developmental moves to graduate into the “anchor” class of management vendors, its M&A activity has proven it is a formidable player in configuration and change management across a number of technology domains. Obviously, EMC has strength in storage, but it has also become a key vendor in the network domain with its Smarts (2005) and Voyence (2007) acquisitions, and its purchase of nLayers (2006) gives it some of the best visibility into the application domain. Servers have been a notable gap even though some good “skunk works” monitoring technology was developed within its Smarts team. Server CCM was one big domain missing from the portfolio.

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