CSC celebrates its 50th anniversary at Innoventure Europe 2009
At Innoventure Europe 2009 on June 22 & 23 in Paris CSC outlined their new strategic concept – increased industry focus and innovation.
After 2 years of transformation CSC has finally settled on their new vertical organization and strategy around the 6 industry clusters Public Sector, Financial Services, Manufacturing / Aerospace & Defense, Technology / Consumer, Health Services and Chemical, Energy & Natural Resources. With solid figures for FY09 including a net income of $1,115 million and strong sector growth in e.g. Healthcare (+30%) and Public (+4%) based on the new vertical strategy, CSC seems to be well positioned to navigate the stormy waters of the current economic crises. However, with the new vertical company orientation CSC will face some new fundamental challenges and questions that need to be addressed.
At its green summit event last week, IBM brought together a powerful collection of vendor partners to address customers' sustainability challenges and opportunities. The Green Sigma Coalition is notably different from other vendor partnerships in the green IT space, for three reasons:
I received a comment from a Forrester client about ITIL and BSM, and their respective potential influence on each other. Most notably whether BSM was the only mean to implement ITIL.
My background is in process control automation and software engineering, two disciplines firmly grounded in technology and reality. For me, the word "process" invokes a very specific meaning and definition such as CPRET.
CPRET is a mnemonic for the basic definition of process in process engineering: it stands for Constraints, Product, Resources, input Elements and Transformation which are the basic components of a process. In process engineering, a process is a suite of transformations of elements into a given output (product) given a set of constraints and resources. From this definition, we can see that technology has a strong influence on the process: the transformation part is a clear function of the technology available as input and resources in IT are strongly influenced by the technology used. As we mostly deal with information and data in IT management processes, the type of data available is either helping or impeding the transformation part.
We are now approaching the half-way point of 2009, and most of us are still trying to figure out the nature and scope of regulations that will descend in reaction to the massive corporate failures of the last 9 months. Considering the hefty burden brought by Sarbanes-Oxley in reaction to — by comparison — less egregious issues, it’s no wonder risk and compliance professionals are waiting with nervous anticipation.
“Was it an accident that Citibank, Iceland’s banks, and the ice banks of Antarctica all melted at the same time?”
“Was it an accident that Bear Sterns and the polar bears both faced extinction at the same time?”
In Friedman’s eyes, no, the recent economic and environmental woes are not accidental or coincidental. He explains that what the “great recession represents, if that what we can call this economic moment, is that both the market and Mother Nature hit wall at same time.” How? Because, according to Friedman, we’ve been using the same accounting system in both worlds that has massively under-priced risk, privatized gains, and socialized losses:
In the financial world, credit default swaps were sold without having adequate collateral behind them, gains were privatized to the financial institutions that sold them, and losses were socialized onto tax payers when the credits actually defaulted.
How did you like our Customer Experience Forum? Did you come participate in person at the event in New York? Or did you see some of the presentations that we offered as a live stream?
On my way home from New York, I met a friend at LaGuardia airport for a coffee and I enthused about the event to him. He leant forward as if to let me in on a secret: "There's a company that I deal with, that always delivers an excellent customer experience - and you've probably never heard of it."
He proceeded to tell me that three generations of his family rely on USAA for all their financial needs. Boy, was he surprised when I told him who I'd been speaking with earlier... :
In the old days criminals like Robin Hood and Don Corleone had scruples. Remember when Don Vito stood up to Virgil "The Turk" Sollozzo and refused to become involved in the heroin trade? The Don stood for honor at the cost of a couple of bullets.
Process based IT organizations have become the rage. These are IT shops that group people around the processes they support, such as software distribution or requirements definition, or by business processes such as claims management. In contrast, traditional shops group people by technologies (e.g. mainframe, desktop), internal customers (e.g. wealth management, retail banking), or geographies (e.g. France, Asia).
There are two types of process based organizations – IT and business. IT process organizations typically follow ITIL for infrastructure and a software lifecycle for applications. Using ITIL, they form groups around process associated with problem management, storage, or configuration management. For applications groups, they may have people dedicated to requirements development, coding or testing. Business process based IT shops are less prevalent but may include IT associated with claims processing in an insurance company or collections in a credit card company.