Quantifying mobile trends in Western Europe

Thomas Husson

At the end of this year, Forrester expects mobile Internet penetration to reach 17% in Western Europe — the same adoption rate for the PC Internet a decade ago. At that time, mobile phone penetration was still below the 40% threshold and mobile shops were opening at every high-street corner. Companies were only starting to launch their web presence and to anticipate the impact of the Web. Operator-branded mobile Internet solutions would only launch 3 years after and 3G in 2003/2004.

10 years after, the mobile Internet is reaching critical mass and a virtuous mobile Internet cycle is kicking off. Consumers who have a flat-rate data bundle spend more and more time on the Internet from their mobile phones, brands begin to launch their mobile Web presence to monetize these growing audiences and engage with their customers via more relevant mobile content and services, which in turn attracts more and more consumers to unlimited mobile Internet tariffs.

The current economic climate will lengthen handset renewal cycles, foster the development of low-cost offerings, and boost the uptake of SIM-only contracts. Operators are likely to postpone major investments in new networks such as 4G / Long-Term Evolution, despite early trials and commercialization in the Nordics. However, it will only slightly reduce the pace of growth for those elements that stimulate mobile Internet usage: 3.5G and Internet-centric mobile phones as well as all-you-can-eat data plans will be widely available in the next five years. That's the reason why Forrester expects mobile Internet to grow to 39% by the end of 2014. That's a lower end point than for the PC Internet in 2004, but the growth curve per se looks quite the same.

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5 Ways Not To Waste Time On Twitter

Mike Gualtieri

Mike_Gualtieri_Forrester Twitter is the social media darling of 2009. The micro-blogging machine was the fourth most visited site after Facebook, MySpace, and YouTube for the week ending June 27, 2009, according to Hitwise.

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Gen Y’s Effect On Business Social Technology Isn’t As Big As Some Have Said

TJ Keitt

Here’s a funny finding: The youngest members of the workforce aren’t the drivers of social technology use in business. How can this be? Haven’t we been told that the generation that made MySpace and Facebook popular would be the one that dragged stodgy, old companies kicking and screaming into a 21st century where corporate hierarchy is flattened through Web 2.0? Don’t companies need to adopt wikis and blogs in order to recruit and retain Gen Yers? Well, the early returns say the answer is, “no.”

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Targeting Generation X? Try Word of Mouth

Nate Elliott

Nate Elliott[Posted by Nate Elliott]

If you're a marketer targeting Gen X consumers (which we define as consumers between 30 and 43), and you're not using social media or influence marketing, it's time to reevaluate your strategy. Our new report, Brands Should Reach Gen Xers Through Word Of Mouth, sheds some new light on these consumers and their use of social technologies.

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The State Of Retailing Online 2009

Open letter to Information Week BI In Healthcare article readers

Boris Evelson

Boris Evelson By Boris Evelson

I am so glad that my Information Week article BI in Healthcare is receiving interest and mostly positive feedback. I believe that this is indeed a very important topic to write about, especially considering how behind the times the industry is, and what a unique opportunity we have right now to get it right. We so strongly believe that this is such a critical IT issue and challenge, that Forrester is even bending its own rules slightly – typically all our research is “role” based, not industry based, as we most often find that challenges and requirements by role are almost always very similar across industries. Healthcare and public sectors seem to be a big exception, and therefore, I and some of my colleagues do plan to publish more Healthcare IT specific research. For example, I am currently in the middle of surveying top 30+ BI vendors specializing in Healthcare against 40+ criteria. Stay tuned to the results of this research. And my colleague, Craig LeClair (http://www.forrester.com/rb/search/results.jsp?N=0+11226), is in the midst of conducting research on EMR best practices.

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From Scapegoat to Savior: The Risk Manager Story

Chris McClean

Chris McClean

Even in the toughest times, winners will invariably emerge. With the way expectations are changing regarding corporate controls and disclosure, risk management professionals (whose lack of influence was seen as a substantial cause of our current state of affairs to begin with) will likely be among the first beneficiaries of our new outlook on business.

Forrester customer inquiries seem to have taken a step back when it comes to risk management. While there are still plenty of incoming technology and vendor selection questions, there has been a noticeable spike in calls about fundamental issues, such as how to build and organize risk management programs. Knowledge and experience in risk management basics is in high demand.

Last week, the New York Times emphasized this demand by highlighting the current value of graduate degrees or certification related to risk management. The article explains:

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The Millennials, The Next Power Generation in the Workforce

Claire Schooley

Claire, in her podcast, discusses the rise of the millenial in  the workforce - and strategies for most effectively using their skills.

http://a964.g.akamaitech.net/f/964/714/1h/www.forrester.com/role_based/images/author/imported/forresterDotCom/Podcasts/BPA/ClaireSchooley_Millenials.mp3

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Should Application Portfolio Management Start With Business Process Assessments?

Phil Murphy

Murphy_p_small  I heard an interesting comment from an executive at one of the big services firms - that application portfolio management (APM) efforts must begin by mapping business processes for the applications. I really don't agree, but thought it would make an interesting topic to discuss here. Part of the argument stems from how services firms are routinely engaged - to take action against one application or a group of applications to transform, re-engineer business processes, reengineer, refactor or otherwise modernize an application. All are useful activities and techniques, but they are not portfolio management techniques - they are modernization techniques. Modernization and APM live together on a continuum of application activity that includes in order:

  • Modernization - the actions we can take against an existing application - monitor & maintain, modernize in some way, replace (rewrite/pkg) or retire.
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Case Study #3: InfusionSoft Uses Social Media to Reduce Customer Service Costs

Natalie L. Petouhoff, Ph.D. By Dr. Natalie Petouhoff

I had the privilege to speak to the call center director, JoAnne at InfusionSoft.com when I first started my research on the affects of social media on customer service. I had asked some of the luminaries in social CRM, like Paul Greenberg, who I should talk to. He suggested I should speak to Helpstream. Bob Warfield, the CEO of Helpstream.com connected me to JoAnne.

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