Stop the Madness! Payment Apps are on the iPad too soon.

John Kindervag

Even though the iPad is barely birthed, there is already a push to provide payment applications for the device. It's time to pull the emergency brake on this trend. Are these applications PA-DSS certified? Do they have swipe devices with crypto hardware built-in? Has the Pin Entry Device been rigorously tested and meet all the PIN Transaction Security Guidelines? There are so many things consumers should know about the security of these new methods of payments *before* they allow their credit card to be captured by an iPad or iPhone. Is the card's Personal Account Number (PAN) encrypted at the moment it is swiped by the device? Does the device establish an encrypted tunnel to transport the transaction to the payment gateway? Doe the iPad store the PAN? Is that storage encrypted or unencrypted? Does the processor support a tokenization scheme to keep the iPad out of PCI scope? Is the payment app the only thing running on the iPad?

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Where's The Line Between Architecting And Engineering?

Gene Leganza

A basic question we're frequently asked is: What is the difference between architecting and designing or, alternately, between architecture and engineering? Most people who ask this question have conflict in their organizations regarding which IT role does what, and it often comes down to which project artifact is whose responsibility.

For most organizations, the ambiguity between the responsibilities of the project-related architect (which Forrester refers to as a “solution architect” -- see Leverage Solution Architects To Drive EA Results) and a senior engineer is largely an academic issue. For most organizations what matters most is identifying and sourcing the individuals with the appropriate knowledge and skills and making them available to mission-critical projects. The availability of senior technicians on the projects is what often determines the level of detail in the design supplied by the solution architect.

The exceptions to the “most organizations” mentioned in above are the large-to-very-large engineering shops, such as the largestUS federal government civilian and DoD agencies, and large private sector organizations that do major engineering projects such as Boeing. Organizations that have over 1000 individuals in the development environment and launch multi-year $100M+ IT projects have closely defined project roles and do what is necessary -- including extensive external contracting -- to source the appropriately skilled individuals. In these environments the “it depends” argument is not sufficient and a clean delineation of role tasks and deliverables becomes necessary.

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The Ultimate Grocery Shopping App?

Nigel Fenwick

Apple iPadGeorge Colony nailed it when he wrote “the iPad signals the future of software”. So where do smart-device app’s go from here? Basically, any application that focuses on saving people time is likely to be a winner but the biggest game changer will come when consumers start to benefit from customized services that save time and money while increasing brand loyalty. For example, here’s a glimpse into how we might see applications for our phones and tablets evolve to make food shopping and preparing meals at home easier…

Let’s imagine the future of a typical suburban home. In our future world we’ll follow Mr. and Mrs. Smith, working parents with little time to spare.

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The iPad problem: where's it going to live?

As an addendum to my thoughts on the iPad...

In my many years as an analyst, I've learned to listen to those faint, intuitive thoughts that pop into my head about new technologies. They may not be rational, and they may not be entirely analytical, but they are often right. You might call it "gut" -- and in my dual jobs of CEO and analyst, it's been quite useful...

Yes, the iPad signals the future of software, but one simple question is nagging at me:

Where's it going to live?

  • It can't go in your pocket, although some may try.
  • It won't go in your media room at home -- you've already got a big screen in that room.
  • It's not going to go on your desktop at work -- you've got a company computer there.
  • It's not going to live in your office at home -- that's where your home computer lives.
  • Will it go in your backpack? I carry my Kindle and my laptop in mine. So will I pull out the Kindle (10 ounces) and replace it with an iPad (24 ounces)? No -- I'm not adding another pound for my aching back to carry around...
     

Kitchen? Not a place where you'd watch a movie. Bedroom? Yes, you'd read a book there, but you'd rarely check stock quotes or search for coffee shops. 

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BI on BI

Boris Evelson

By Boris Evelson

How do you know if your BI application has high, low or no ROI? How do you know that what the business users requested last month and you spent countless of hours and sleepless nights working on is actually being used? How do you know if your BI applications are efficient and effective? I don't have all the answers, but here's what I recommend.

Start with collecting basic data about your BI environment. The data model (hint, it's a classical multidimensional model exercise) should have the following components:

  •  Requests (these should be available from your help desk and project/portfolio management applications), such as
    • User provisioning
    • New applications
    • New data sources
    • Data model changes
    • New/changed metrics
    • New/changed reports
    • New report delivery options
  • Usage (these should be available from your DBMS and BI apps log files or from www.appfluent.com or www.teleran.com) by
    • Person
    • Time of day
    • Database
    • BI application
    • Report
    • Index
    • Aggregate
    • KMI/KPM
  • Track additional events like
    • Application usage vs. using application/report just to download or export data
    • Incomplete/cancelled queries
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Amazon’s Post-iPad Fight Strategy

James McQuivey

Round 1 goes to Apple. The iPad, as expected, has caused a big stir and gave people like Walt Mossberg reason to gush with enthusiasm about the death of laptops.

Throughout, as various members of the press have mused about the death of Amazon's Kindle, I feel compelled to point out that, contrary to popular belief, Amazon is in a better position now than it was before the iPad. That's right, if Amazon comes out swinging, Round 2 will go to Amazon. Here’s why: 

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Cisco Networkers 2010 Bahrain

Jennifer Belissent, Ph.D.

I just returned from Cisco Networkers 2010 in Bahrain, and wanted to put a few thoughts to paper (or the electronic equivalent).  First of all, thank you Cisco.  What a fantastic event for all involved!

The event was held at the Bahrain International Circuit (BIC), and boasted attendance of over 3,000 delegates from Bahrain and more than 60 other countries.   Not only was the event an opportunity for technical training for the attendees but it was also an opportunity for local Cisco partners to present their products and solutions.  Both are consistent with Cisco’s emerging markets strategy of country transformation – to create an environment conducive to expanding opportunity in emerging markets rather than merely exploiting existing opportunity.  Cisco works with governments and other non-governmental organizations in certain emerging markets to help develop the ICT infrastructure and local technical skills in order to build the market, and further enable economic development of the country.  Holding Networkers 2010 in Bahrain demonstrated Cisco’s commitment to their country transformation strategy.

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Examples of cloud migration delays due to global data privacy concerns

Jennifer Belissent, Ph.D.

[Co-authored by Zachary Reiss-Davis]

On March 30, 2010, Yale University placed a migration to Google Apps for its email services on hold over privacy and security concerns, especially regarding a lack of transparency about in what country its data would be stored in.

Michael Fisher, a computer science professor involved in the decision, said that “People were mainly interested in technical questions like the mechanics of moving, wondering ‘Could we do it?’ ,but nobody asked the question of ‘Should we do it?’” and went on to say that the migration would “also makes the data subject to the vagaries of foreign laws and governments, and “that Google was not willing to provide ITS with a list of countries to which the University’s data could be sent, but only a list of about 15 countries to which the data would not be sent.”

This closely aligns with our January report, “As IaaS Cloud Adoption Goes Global, Tech Vendors Must Address Local Concerns” which examined security and privacy issues involved in moving data to the cloud, especially when it’s no longer clear what country your data will reside in. In this report, we offered that IaaS  providers should give “guidance on where data is located and location guarantees if necessary. Rather than merely claiming that data is in the cloud, tech vendors must be prepared to identify the location of data and provide location guarantees (at a premium) if required.” 

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Beyond iPad Yadda Yadda

The iPad signals a fundamental change in software -- and you, as CEO, should know about it.

You're going to hear a lot of conflicting babble about what Apple's new device means. Most of the talk will be about iPad's impact on the media world...death of The New York Times, blah, blah, the future of movies and books, blah, blah, will Verizon offer their network, blah, blah. You may be tempted to tune it all out. 

Don't. Because the iPad has meaning for you and your business.

Your company runs on software. Whether it's the word processor you use to write memos, or your factory's supply chain software, or your customer Web site, your company wouldn't last for 17 minutes without the stuff. 

iPad signals the future of software. There are two old software models. The first is where the software runs on your laptop -- this is the Microsoft model embodied by Office. The second is the software as a service/cloud model with the software running on a server somewhere out on the Internet -- this is the Google and Salesforce.com model. I'm simplifying, but in the former, the software runs on a local device. In the latter, the software sits out on the network.

iPad (and the iPhone before it) elegantly combines the two models.  Software on a powerful device seamlessly (that's the key word) cooperates with services available out on the network. 

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Market Opportunity, or Not: Bharti wants in but Zain wants out

Jennifer Belissent, Ph.D.

My colleague, Mike Cansfield, just posted a blog on the new “scramble for Africa” among telecommunications companies. Bharti Airtel, an Indian company, just finalized a deal to take over most of the African assets of Zain, a Kuwaiti company.  As Mike mentions, Bharti has been dogged in its efforts to enter the African market with two previous attempts to forge a deal with South Africa’s MTN Group. 

Bharti sees significant opportunity on the continent where just 36% of the population owns a mobile phone – yet many more use mobile phone services through resellers who offer use of a phone by the minute in the local markets.  Originally part of the informal sector, MTN has actually launched a program to legitimize the sale of on-demand phone services through its Y’ello Zone Payphone initiative.   MTN originally pledged to install 7,500 community pay phones across the countries in underserved areas.  To date, over 11,000 have been installed.  As part of the program, MTN offers entrepreneurs an opportunity to operate these Payphone kiosks, and provides the skills training to run a successful phone shop.  The program contributes to job creation, especially among women and youth, with more than 3,800 retailers already benefitting.   But, I digress . . .   

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