When Were You (Happily) Surprised By Customer Service?

Changing this blog to focus on CEOs

While this blog spent its first year as a place of general conversation, I am changing it to focus on CEOs. I am the CEO of a small public company but I often spend time with big company CEOs – the leaders of the organizations that Forrester advises. This blog will contain ideas, research, observations, and analysis pointed at increasing the success of CEOs. It will identify what CEOs must accomplish to improve the prospects for their organizations and increase their own personal effectiveness. It will help CEOs take unique approaches to their challenges – hence “The Counterintuitive CEO.” This is in keeping with Forrester’s role focus – the company goes to market helping 19 roles attain high performance.

To keep all of this from becoming too sterile and boring, I will also include some personal observations -- recommendations for books, articles, music, things I love and things I hate. My intention is to share information that may make you think counterintuitively…or simply take the edge off.

While I am targeting CEOs, all are welcome here…and I ask all to join in on the conversation. Ping me when I’m off-base and please add ideas and information to push the discussion to a more valuable plane. I’m honored to have you participate.

Best American Rock and Roll Band -- Dead surging; Allmans still # 1

The bands gaining ground include the E Street Band, Doors, Replacements, Ramones, and Beach Boys. New entries incude The Eagles, REM, and Sonic Youth.

My put-down in the original post has rallied the Dead supporters -- they are trying to move the Jerrys past the Brothers. Which reminds me of a most excellent rock and roll joke:

What did one Dead Head say to the other Dead Head when the drugs ran out? "This music sucks!"

Here's the latest ranking.

Allmans
Dead
E Street Band
Doors
Replacements
Beach Boys
Ramones
Aerosmith
The Band
ZZ Top
Metallica
Velvet Underground
Nirvana
Phish
REM
Guns N' Roses
Pearl Jam
Eagles
Black Crows
Creedence
CSN&Y
Foo Fighters
Fugazi
Jefferson Airplane
Little Feat
NRBQ
Rush
Stooges
Talking Heads
Tom Petty and Heartbreakers
White Stripes
Wilco
Sonic Youth
REM
Crazy Horse (Neil Young)
Clutch
Chili Peppers 

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New Security and Risk Podcast - The GRC Technology Puzzle

Chris McClean

It’s bad enough when your boss puts you on the spot about a recent project you’ve finished...it’s even more interesting when that conversation is recorded for the general public.

Listen to Research Director Rob Whiteley interview me about one of my recent reports in our new podcast, The GRC Technology Puzzle: Getting All The Pieces To Fit.

For those of you interested in why analysts write the reports they do and how they might have done things differently, our podcasts provide a behind-the-scenes look at what customer conversations, market trends, and other issues motivate our research.

This report specifically tackles the increasingly complicated GRC technology landscape, a market segment that includes literally hundreds of vendors vying for their share of corporate budgets. The highlight is a graphic that illustrates the different categories of technology available on the market and the distinct role they play in a broad GRC program.

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Healthcare Industry BI Groundhog Day

Boris Evelson

Boris Evelson By Boris Evelson

I am writing this blog on my way back home from www.himss.org show in Chicago, while a tingly chill crawls down my back. It’s a creepy feeling of déjà vu. Even worse, it feels like the movie Groundhog Day where the main character keeps waking up on the same day, same date, never able to get to tomorrow. Everything he was able to achieve during the day is erased, and he has to do it over, and over, and over again. This was the feeling I got as I walked the show floor and kept asking myself questions such as:

  • Where are the open technology standards?
  • Where is the transparency?
  • Where is the common sense that business requirements, not vendors, dictate the rules?
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How I Got Hooked On Twitter

Best American Rock and Roll Band -- Update

Here's the massive lack of consensus so far. If you haven't yet voted, please chime in. Bands listed by number of votes as of April 6th at 12:30 P.M.:

Allmans
E Street Band
Dead
Doors
Aerosmith
Replacements
Beach Boys
Nirvana
Phish
Ramones
REM
The Band
ZZ Top
Black Crows
Creedence
CSN&Y
Foo Fighters
Fugazi
Guns N' Roses
Jefferson Airplane
Little Feat
Metallica
NRBQ
Pearl Jam
Rush
Stooges
Talking Heads
Tom Petty and Heartbreakers
Velvet Underground
White Stripes
Wilco
Eagles
Chili Peppers

Is a CMDB even possible?

Glenn O'Donnell

Glenn O'Donnell This is one of the most frequently asked questions I get in my many interactions with people on the topic of CMDB. The short answer is, “A CMS is possible, but the common model of CMDB is not.” I have even been challenged on Twitter that CMDB is nothing more than an endless time sink (follow glennodonnell to see the threads). Sadly, this is a common perception that is fueled by the many failures resulting from an unrealistic view of CMDB as a monolithic database.

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The Open Cloud Manifesto

James Staten

James StatenThe Open Cloud Manifesto, backed by its thirty-six firms that signed on with its debut, outlines core value propositions, points out challenges, sets goals, and then lists several principles of what an open cloud should accomplish. Until now, there has been no real attempt to define or restrict the term or use of the term "cloud", but it’s hard to view this effort as highly credible when many of the early cloud leaders did not sign onto it. Most glaringly absent are Amazon, Google, Microsoft, and salesforce.com. Why aren’t all vendors signing onto this manifesto?


Well, one such reason given by Microsoft was their discomfort of being asked to sign the document "as is" without any chance for input.

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Who is the best American rock and roll band?

AllmansQuickly: Give me your vote for the greatest American rock and roll band.

Content: A few years ago I went to an Aerosmith concert with two of my sons and some of my childhood friends. En-route, we argued about who was the greatest American rock and roll band.

There's rough consensus that the Brits dominate the overall list (The Who, Beatles, Stones, Zep, Cream, et. al.).But who would be at the top of the American list

We had two rules: 1) You can't choose an individual, so that eliminates Dylan, Elvis, and arguably Jimi, and Bruce. 2) We tolerated a smattering of Canadians, so that keeps The Band and Crazy Horse in the running.

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