SAP Changes Continue – 10 Predictions for 2010

Holger Kisker

After the recent board changes the strategy will change too

After the recent board changes at SAP the message we could read in most news was like ‘new board – old strategy’. Along with the board changes SAP did not announce (yet) any significant strategic changes. But what good is it to change the board and leave everything else as is?

The recent SAP board changes are just the visible tip of the iceberg of much deeper changes SAP will and has to go through to renew itself as a leading IT vendor. Below are 10 predictions for changes in SAP’s strategic direction I expect within the next 10+ months:

1.    More SAP Board Changes Will Come

Additional board changes will further strengthen the product & technology focus and competence within the SAP board. See also Forrester’s blog on the recent SAP board changes: SAP CEO Resigns – Long Live The Co-CEOs

2.    Business ByDesign Will Get Back Into SAP’s Strategic Center

Business ByDesign will become again the corner stone of SAP’s growth strategy and the successful introduction will mark a ‘make it or break it’ milestone for SAP.

3.    SAP Announces The Next-Generation ERP

SAP will announce a next-generation ERP solution to regain leadership in its core business area and it will likely be based on the ByDesign platform.

4.    SAP Changes Its Cloud Strategy

SAP will rework its whole On-Demand strategy and will unify and align all components based on the ByDesign platform. See also Forrester’s recent blog on SAP’s On-Demand strategy: SAP Is Skydiving Into The Clouds.

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The New Era Of Social Innovation

Nigel Fenwick

If the seventies and eighties were dominated by technology-led innovation, with IT in the driving seat, the nineties and two thousands was surely the period of marketing-led innovation. With the emergence of social computing as such a big influence on business, spreading rapidly beyond the sole domain of marketing, it seems we are entering a new era - the era of Social Innovation.

In this era, innovation will be driven by empowered customers and employees and IT and Marketing will need to join forces and collaborate as never before. The CIO and the CMO, IT and Marketing, will jointly power this new era of Social Innovation by bringing together their extensive domain expertise to create a Social Innovation Network.

The way I see it, true Social Innovation goes beyond customer interaction and idea generation, it requires a powerful and coordinated network of players to take customer-generated innovation and to test, scale and implement it. IT has a key role to play in this Social Innovation Network as the broker, helping to connect the network players and components and to establish the management, strategy and technological backbone of the network.

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Podcast: Challenges For Process Professionals Leading Process Initiatives In 2010

Clay Richardson

Our latest featured podcast is Clay Richardson's "Challenges For Process Professionals Leading Process Initiatives In 2010".

In this podcast, BP&A Senior Analyst Clay Richardson walks through five key challenges that process professionals need to address to be successful with business process management in 2010. Topics include lean principles and lean thinking, effectively connecting process initiatives with value drivers, the importance of data, and process based management.

We look forward to your questions and comments.

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Storming The Bastille: A Populist Uprising In The BPM World?

Clay Richardson

During a recent internal jam session, Connie Moore and I were jamming on big trends we see coming together in the BPM space.  Much of our discussion centered on social BPM and process professionals wresting control from IT over their process improvement initiatives.  By the end of the jam session, Connie and I formed a stark picture of business process professionals and business users in open revolt against IT – pitchforks in hand – demanding greater collaboration and inclusion across all phases of the process lifecycle.

 

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Succession Planning, What It Is and Why It's Important

Claire Schooley

In this podcast, Claire discusses the flow of activities that need to surround effective succession planning. She also talks about the key benefits of having a sound succession strategy. The podcast finishes with 5 key recommendations.

http://www.forrester.com/role_based/images/author/imported/forresterDotCom/Podcasts/BPA/Claire%20Schooley_Succession%20Planning_022410.mp3

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Online shoppers in the US do not just spend dollars at home

Zia Daniell Wigder

Last year we wrote a couple of reports that highlighted cross-border online shoppers in Europe, where some 29% of online shoppers had purchased from another country.

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Clients Ask The Darndest Things (About Their Big Business Issues)

Ellen Carney

I’m going to admit something here. . . most of my fellow analysts here chuckle when I profess my love for the insurance industry. Why do I like it so much? Well, one reason is because when I do my "Carney. . . like Art" spiel when someone asks how to spell my last name, insurance people "get it". Yep, they watched "The Honeymooners" and "The Jackie Gleason Show" and know exactly what I’m talking about, unlike most of my co-workers who, with the "Carney. . .

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600 Tweets Per Second - A Tweet Too Many?

Nigel Fenwick

Twitter growth hits 50 million "Tweets" a day but just how much of that traffic is noise vs valuable information and does it really matter?

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The Mobile App Store Wars Heat Up

Michele Pelino

During the past couple of years, mobile device manufacturers including Apple, Microsoft, Nokia, and RIM have deployed mobile application stores. Applications available in these stores are primarily consumer focused including games, music, news, and entertainment - but many applications are emerging that help business users. Work related application examples include PDF document readers, expense report viewers, and productivity enhancing applications for LOB workers such as medical decision-support tools and ECG-reading applications for doctors and nurses in healthcare.

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How Well Do Vendors Use Social Media?

Peter O'Neill

We've just published our latest Vendor Positioning Review (VPR) benchmark of the IT management software market. This vendor-oriented report discusses how vendors market their solutions to you in collateral and on their Web sites. We focus on how well they talk Business Technology (BT) over IT — how well do they speak YOUR language. And we recognize how important B2B digital media has become in communicating with you — our most recent data shows that the percent of technology buyers that are most advanced in using social media, what we call the Creators and Critics, is nearly double that of the US consumer population in general.

The VPR report highlights a best practice (or two) in each of the categories that we evaluate. 
ITMS VPR BP q409_PONv2

In terms of providing you with social media facilities, the vendors are a mixture of active, indifferent and inactive. The good ones offer you a community Web page from their Home Page to access forums, join communities (even if only a support community) and see their blogs: kudos to BMC, CA, ManageEngine, newScale, Spiceworks and Splunk. EMC, HP Software, IBM Tivoli, Microsoft, Nimsoft, Quest and Symantec have the facilities as well but you need to be good to find them (who would think of looking under “About Symantec”?). ASG and Compuware aren’t there yet.

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