Forrester BI Maturity Survey Results Are In

Boris Evelson

Boris Evelson By Boris Evelson

Our latest BI maturity survey results are in. We used exactly the same questions from our online BI maturity self assessment tool to survey over 200 Forrester clients. Now you can compare your own BI maturity level against your peers by using data from the survey.

In the self assessment tool and in the survey we ask over 30 questions in the following 6 categories

  • Governance
  • Organization
  • Processes
  • Data and technology
  • Measurement
  • Innovation

Our clients rated themselves on the scale of 1 to 5 (5, if they strongly agree with our statement or 1, if they strongly disagree). Here are the overall results. Keep in mind that these results do not evaluate BI maturity accross ALL business, but rather in businesses that are already pretty far ahead in their BI implementations (they are Forrester clients, they read our research reports, they talk to our research analysts):

  • Governance 3.00
  • Organization 2.74
  • Processes 2.47
  • Data and technology 2.73
  • Measurement 2.11
  • Innovation 2.00
Read more

Podcast: Forge Your Lean Process Improvement Game Plan

Clay Richardson

Our latest featured podcast is Clay Richardson's "Forge Your Lean Process Improvement Game Plan".

In this podcast, BP&A Senior Analyst Clay Richardson covers how to deliver the impact and bang of process improvement without the traditional bloat usually associated with process improvement. Clay covers his framework for aligning an organization’s BPM approach and strategic intent in order to improve business processes and maximize profits.






We look forward to your questions and comments.



Subscribe to Business Process & Applications podcasts through iTunes.

Subscribe through RSS.


New Technology Trends Shift IT Skill Requirements

Marc Cecere

Are you implementing or considering technologies, such as Social Computing and Cloud-based platforms?  Is IT positioned to exploit these technologies?

Read more


The Data Digest: Social Media Uptake In Europe

Reineke Reitsma

Reineke Reitsma

[Posted by Reineke Reitsma]

Follow me on a

This year we saw a big jump in the uptake of social networks in Europe. Data from our European Technographics Media and Marketing Online Survey Q3 2009 shows that Italians are now leading in Europe: 59% say they visit or update their profiles on social networks at least monthly.

Read more

Updating our research on support for eBusiness: Please participate in our current survey

Carrie Johnson

[posted by Elizabeth Davis]

Read more


Designing in a high-resoultion!

Ronald Rogowski

I’m Richard Gans, a Researcher on Forrester’s Customer Experience team.  Ron Rogowski and I just published some research about designing sites to work in a high-resolution world.  What did we find? The good old days of having simple choices for what size screen to optimize your site for are long over.  Now, the majority of screens have surpassed 1024x768 with no single standard resolution in sight.


Read more

SaaS: Vendors Separated By A Common Language

Peter O'Neill

Software-as-a-Service (SaaS) is rapidly becoming “Everything-as-a-Service” (or, as a client said to me last week, “All-as-a-Service”).  I’ve been reporting the impact of SaaS on IT management software for nearly two years now and I keep saying that SaaS is really a phenomenon of new market entrants with compelling arguments against incumbent suppliers. Operators like, ManageEngine, Splunk, and SpiceWorks are leading a charge to replace HP, BMC Software, and CA installations. So it’s NOT really a trend impacting small and medium businesses only: many enterprises, even large ones, now also prefer a SaaS solution for their systems monitoring, IT asset management, service desk, or even discovery and CMDB management.

In the last weeks there has been a series of SaaS announcements by the megavendors. But the inquiries coming in from Forrester clients imply that things are not all that clear on these announcements. So here is a quick summary. As you will see, while riding the SaaS wave, they each interpret it differently.

CA now has a Service Desk On Demand offering based on their Service Desk r12 product. It’s run on dedicated installation in their data center or as a multi-tenant instance in one of CA’s partners installations also hosted there. CA clearly wants to limit the service to their target enterprise market.  They will control this by requiring a minimum 1 year contract (with financial incentives for signing for 2 or even 3 years), a minimum of 50 service desk analysts (you pay per analyst per month) and, most importantly, you cannot just sign up for the service on the web, you have to be approved by CA first.

Read more


Why Comcast-NBCU really IS about digital

James McQuivey

Today is the big day: when Comcast announces it has taken a controlling share of NBCU in the latest mega media merger. And though the media have been covering it rapaciously for months now, the obligatory reaction stories are now being posted, analyzing something we should really know by now, namely:


This deal isn't about clamping down on runaway digital video content to save cable's collective hide.


If you're not careful, you may run into people who assert the contrary. Rafat Ali of, whose opinion I generally value, earlier today titled his remarks "Comcast-NBC Deal Isn't About Digital." By which he means it's not about purely digital content (generation or delivery). While that's true, when he then goes on to say that Comcast's digital moves (thePlatform, Fancast) don't have "the potential to change the game for the cable giant," he is 100% wrong.


Because the future of cable is entirely dependent on digital. The future of all media of any sort is dependent on digital. Ergo so is the deal.


Read more

In 2010, your clients will care about more than just cutting costs

Christopher Andrews

Ask any business professional whether, as they look to 2010, they care more about cutting internal costs or whether they care more about driving new business-focused innovations, and you’re likely to get the response “yes…to both”.  In the wake of the 2009 recession, companies are struggling with these sometimes conflicting objectives – on one hand they know that cost cutting and operating efficiently is a mandate.  On the other, they must develop new technology –enabled product, service, and business model innovations or they risk falling behind. 

For vendors in the B2B technology marketplace, this means balancing the need to communicate the cost-effectiveness of your product or service with messages that stress the business value you provide.   I believe that far too many vendors think that only the lowest-cost provider can succeed right now, when proving strategic business value is still a critical priority for all professionals - particularly IT professionals.

For a company that gets it, look to GlobalLogic, the offshore product development firm.  Their Vice President Milind Patwardhan recently told me “cutting costs for clients is the ‘table stakes’ right now.  The best technology companies focus on reducing costs, but also seek to partner with clients to enable business results.”  While many vendors talk this talk, one of their client references confirmed the value: He told me that GlobalLogic worked with business executives on strategic planning, was willing to take on risks in order to strengthen the relationship, and proactively looked for ways to create innovation. 

Read more

Online Canadians Have Aggressively Embraced Social Technologies -- And So Have Canadian Marketers

Nate Elliott

I've spent the last year living and working in Vancouver, Canada -- speaking with many Canadian interactive marketers and agencies, and collecting survey data on Canadian consumers -- so I'm pleased to say that yesterday we released a new report, Canadian Social Technographics Revealed, and added our latest Canadian data to our free Social Technographics Profile Tool.

In researching this report, I learned that:

Read more